Job Description

If you’ve led estimating teams and obsess over accuracy, come scale something bigger.

At Allied Public Adjusters, we don’t just write scopes—we uncover the full truth behind every loss. Since 1997, we’ve worked on behalf of policyholders to demand what’s right using technical expertise, field investigations, and uncompromising quality.

Our Loss Measurement & Investigation (LMI) department is the technical backbone of the claims process. As LMI Manager, you’ll lead our internal and external estimating teams, drive performance through training and audits, and scale our estimating operations without sacrificing precision.

If you're a construction-minded leader who thrives in fast-paced, detail-driven environments—and knows how to coach others to do the same—this role was built for you.

Our Core Values

We show up with G.R.I.T.

Go-Getters • Relationship Builders • Intelligent Experts • Truth Champions

Company Description

Allied Public Adjusters is committed to uncovering the full extent of losses through detailed investigations and providing comprehensive claim demands based on our discoveries. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

Role

As Estimating Operations Manager, you are the driver of estimating excellence at Allied. You’ll lead a team of estimators and assistants while also managing a growing vendor network. You’re responsible for ensuring estimates are accurate, timely, well-documented, and strategically sound.

This role isn’t about sitting in your corner writing scopes—it’s about building the systems and team that can do it better, faster, and with greater precision. You’ll build SOPs, review files, conduct field audits, deliver training, and collaborate cross-functionally with Claims and Legal to ensure we’re measuring losses the right way.

You’ll work closely with the VP of Operations to scale capacity, implement KPIs, and develop an LMI culture that delivers excellence on every file.

Responsibilities:

• Collaborate closely with our VP of Operations and Managing Public Adjusters (MPAs) to align loss measurement and investigations (LMI) activities with strategic goals and provide technical expertise.
• Lead, manage, and foster a high-performing team of estimators and assistants, ensuring adherence to standardized procedures using tools like Xactimate and Matterport.
• Maintain and expand a robust network of vendors and subcontractors, overseeing bid approvals, accuracy, and timely submission into Xactimate.
• Develop and deliver comprehensive training modules and sessions through GURU for internal staff and external vendors.
• Establish efficient workflows and manage complexity to ensure timely, accurate estimates and balanced workloads.
• Perform regular quality control audits, onsite visits, and manage performance to maintain estimate accuracy and compliance with industry standards.
• Maintain accuracy and consistency in CMS systems, ensuring clear communication of job status to all stakeholders.

What will success look like in the role after one year?

• Implement, measure, and get live reporting on KPIs for the team.
• Consistent and timely delivery of high-quality LMI work meeting established KPIs.
• A highly engaged, accountable, and continually improving LMI team culture.
• An expanded, refined external vendor network effectively meeting organizational needs.
• Regularly conducted quarterly trainings on loss investigation and valuation.

Qualifications:

• Bachelor’s degree in Business Management, Construction Management, or equivalent experience.
• 10+ years of construction industry experience, particularly insurance restoration.
• Minimum 5 years of proven leadership and management experience.
• Strong interpersonal communication and team-building skills.
• Demonstrated expertise in project management (planning, scheduling, cost control).
• Extensive experience hiring, training, and leading teams.
• Deep understanding of insurance claims processes and third-party administrator requirements.
• Substantial experience in loss investigation and valuation, collaborating with causation experts (forensic engineers, plumbers, etc.).
• Proficiency in Xactimate and strong familiarity with Symbility.
• Technologically proficient in managing teams and implementing KPIs.

Salary:

120-140k base salary plus up to 20% bonus.

Benefits:

• 401(k) with 3% non-elective contribution.
• Health and dental insurance.
• Car and phone allowance.
• Generous paid holidays and paid time-off.
• Opportunities for career advancement and professional growth.

Our Core Values

We Show Up with G.R.I.T.

Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let’s define it for one another.

Go-Getters: We pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.

Relationship Builders: We nurture relationships based on mutual respect—challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.

Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.

Truth Champions: We pursue truth above all else. To champion our clients’ interests most effectively, we seek precisely what is owed—nothing more and absolutely nothing less.

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