Job Description

Level: Director

Exemption Status: Exempt

Work Location: San Francisco Bay Area

Position Type: Full-Time

On-Site Requirement: On-site 4 days/week minimum

Travel Requirements: Occasional travel to Goodwill sites across GCNA, GSFB, and GIMV as needed

Description

The Director of Risk, Insurance & Environmental Compliance is a strategic leader responsible for enterprise-wide risk management and insurance programs, with a strong focus on regulatory environmental compliance across Goodwill of Central and Northern Arizona (GCNA), Goodwill San Francisco Bay (GSFB), and Goodwill Industries of Monocacy Valley (GIMV).

This role focuses on identifying and mitigating organizational risks, optimizing insurance coverage, overseeing claims management, and ensuring environmental regulatory compliance—particularly in California. The Director serves as a critical advisor to senior leadership on issues that impact organizational liability, business continuity, and environmental safety.

Essential Duties and Responsibilities:

Enterprise Risk Management & Insurance

• Lead the development and execution of a comprehensive risk management strategy across all regions.
• Identify organizational exposures and develop risk mitigation plans aligned with business operations and strategic goals.
• Manage all organizational insurance programs, including general liability, property, auto, cyber, and workers’ compensation.
• Lead broker and carrier negotiations, policy renewals, and ensure adequate, cost-effective coverage.
• Oversee claims administration, tracking and analyzing loss data to identify trends and drive down loss ratios.
• Use Risk Management Information Systems (RMIS) to maintain risk-related data, reporting, and compliance documentation.

Environmental Health & Regulatory Compliance:

• Serve as the subject matter expert on environmental safety and compliance—particularly in California.
• Ensure compliance with applicable state and federal environmental laws and programs, including: Cal/OSHA regulations, California Environmental Reporting System (CERS), Department of Toxic Substances Control (DTSC) and hazardous materials handling, storage, and disposal.
• Oversee facility reporting, inspections, permits, and documentation to maintain full environmental compliance.
• Liaise with regulatory agencies during audits, inspections, and required submissions.

Emergency Preparedness & Business Continuity:

• Lead the development and implementation of business continuity and emergency response plans.
• Oversee enterprise-wide preparedness for environmental incidents, hazardous materials events, and natural disasters.
• Conduct tabletop exercises and ensure leadership teams are trained on emergency protocols.

Training & Communication:

• Provide training and guidance on environmental regulations, insurance risk, and loss prevention strategies.
• Support internal teams in understanding environmental responsibilities and risk mitigation processes.
• Regularly communicate program updates, risk trends, and compliance issues to executive leadership.

Strategic Leadership & Collaboration:

• Partner with Legal, HR, Operations, and Facilities teams to align risk and compliance strategies with broader business objectives.
• Lead and develop a small cross-functional team supporting insurance, risk, and environmental compliance functions.
• Develop annual budgets and key performance metrics for risk and environmental areas.

Requirements:

Education & Certifications

• Bachelor’s degree in Risk Management, Environmental Health & Safety, Business, or a related field required; Master’s preferred.
• Relevant certifications strongly preferred (e.g., ARM, CRM, CSP, or CHMM).

Experience:

• 3-5 years of progressive leadership in risk management, insurance, and environmental compliance in the retail industry.
• Deep understanding of California-specific environmental regulations, including Cal/OSHA, DTSC, and CERS.
• Demonstrated experience managing insurance programs and negotiating with carriers and brokers.
• Experience interfacing with regulatory agencies and managing environmental audits and compliance reporting.

Skills & Competencies:

• Strong analytical and strategic thinking abilities; able to translate risk insights into actionable strategy.
• Excellent verbal and written communication skills with experience reporting to executive leadership.
• Proficiency with RMIS tools, claims tracking systems, and regulatory databases (e.g., CERS).
• High attention to detail, integrity, and the ability to handle sensitive information discreetly.

Physical Requirements:

Must be able to frequently lift/carry/push/pull at minimum 20 lbs.

Must be able to occasionally lift/carry/push/pull up to 50 lbs.

Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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