Desktop Support Specialist Job at SISL Global, Grand Rapids, MI

L0RBMkNsbXFCcCs1ZTRrc2h3U1NqeVE5NEE9PQ==
  • SISL Global
  • Grand Rapids, MI

Job Description

Key Responsibilities:

· Provide technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Job Tags

Remote work,

Similar Jobs

PrideNow

Semiconductor Equipment Assembler / Manufacturing Technician Job at PrideNow

 ...Position: Assembler / Manufacturing Technician Key Duties: Follow computer-based work instructions to assemble wafer fabrication equipment (WFE). Use hand tools, torque wrenches, and fixtures to install parts with accuracy. Interpret diagrams, schematics, and... 

Assurity Transportation Solutions

CDL A Owner Operator Truck Driver Home For Weekends Job at Assurity Transportation Solutions

 ...family. Trucking is a family decision. We are currently looking for experienced candidates who can meet these qualifications: ~ Owner Operator~ All truck ages will be considered ~ Valid CDL Class A ~ Current DOT Medical card ~ No DUI/DWI in past 7 years ~... 

Applicantz

Engineering Change Control Specialist Job at Applicantz

 ...generating and processing Change Orders, duties will include data mining, POC for change-related escalations, managing trackers, inter-...  ...player Ability to multitask and work well under pressure Experience in resolving scheduling conflicts and accommodating last-minute... 

Onward Search

Sr. PPC / Pay Per Click Manager (fully on-site in LA) [80871] Job at Onward Search

 ...Overview We are seeking a performance-driven Senior Pay Per Click / PPC Manager with deep experience in high-intent, call-based lead generation . This role owns end-to-end paid acquisition performance and the technical ecosystems that support accurate attribution,... 

CornerStone Technology Talent Services

Access Support Representative Job at CornerStone Technology Talent Services

 ...We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance...