Customer Service Technical Representative Job at Kaiser Aluminum, Evansville, IN

OHpjK0JsdXJCSit6YzRFaWpnQ1hpeWc0NEE9PQ==
  • Kaiser Aluminum
  • Evansville, IN

Job Description

Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it—innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!

The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.

This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.

What’s in it for you!

To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!

  • Industry leading compensation program.
  • 401K options that begin vesting day 1.
  • First-rate vacation plan for valuable work-life balance.
  • Relocation assistance for new team members.
  • Employee resource groups.

What you will work on:

  • Identify, drive, and/or facilitate product changes through commercialization.
  • Works with customers during process upset conditions; minimize financial impact.
  • Resolve customer quality issues efficiently and process claims.
  • Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
  • Establishes relationships at various levels at customer plants.

About you:

  • Aluminum manufacturing knowledge
  • Can and Lid making knowledge preferred
  • Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
  • RCS metallurgy knowledge
  • Strong communications, both written and verbal
  • Interpersonal astuteness
  • Negotiations skills
  • HS Diploma/GED

Additional Information:

The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.

About Kaiser Aluminum Warrick:

We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.

Job Tags

Relocation package,

Similar Jobs

The Intersect Group

Bilingual Customer Service Representative Job at The Intersect Group

About the Role Were looking for a Consumer Services Representative (Bilingual Spanish) to join our dynamic team! This role is all about delivering exceptional support across multiple channelsphone, email, and social mediawhile ensuring every customer feels heard and...

Xsell Resources

Pega CDH Developer Job at Xsell Resources

 ...filter, strategy set, switch, and ranking), updating Decisioning strategies and design Required: Minimum 5 years of experience developing custom systems integration solution components as dictated by business requirements Required: Good working experience and... 

Taurus Industrial Group, LLC

Shop Foreman Job at Taurus Industrial Group, LLC

Key Responsibilities: Team Supervision: Supervise, schedule, and coordinate the activities of craftsmen and technicians. Provide training, guidance, and performance evaluations. Ensure all staff adhere to safety policies and procedures. Operations Management...

Pearmill

Digital Marketing Copywriter - Contract Job at Pearmill

 ..., Instagram, and other Paid and Organic Media platforms. You'll work directly with our creative and strategy teams to develop content...  ...based on experience ~ Potential for growth within the company ~ Remote work with occasional team meetings How to Apply Please... 

Universal Avionics

IT Support Specialist Intern Job at Universal Avionics

 ...Love Working Here: Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the...  ...growth, and continuous learning Meaningful work that impacts air travel safety around the world To learn more about Universal...