Customer Service Representative - Phones Job at Randstad, Malvern, PA

OGpBMUNWMnFBNUN3ZUlrbmh3R2NpeVU5NEE9PQ==
  • Randstad
  • Malvern, PA

Job Description

Join a Leading Financial Services Team!

We're seeking motivated and client-focused individuals to join our team as Client Relationship Associates. If you're passionate about helping others, thrive in a fast-paced environment, and are eager to build a career in the financial services industry, we want to hear from you!

Training and Work Schedule:

  • Start Date: Contractors will begin the Friday before the scheduled Monday start for equipment pickup and New Hire Orientation.
  • Training: 100% attendance is required.
  • Training Hours: Monday - Friday, 8:30 AM - 5:00 PM EST.
  • Hybrid Training: Remote (Monday/Friday), On-site (Tuesday-Thursday).
  • Post-Training: Work Hours: Monday - Friday, 9:30 AM - 6:00 PM EST (Daylight Savings Time).
  • Hybrid Work: Remote (Monday/Friday), On-site (Tuesday-Thursday).
  • 37.5-40 hour work week.
  • 100% attendance required during the training period.
  • Occasional overtime may be available.

About Us:

We are a leading financial services company committed to a client-first philosophy, high ethical standards, and a collaborative, team-oriented culture. As a Client Relationship Associate, you'll play a crucial role in providing exceptional service and building lasting relationships with our valued investors.

What You'll Do:

As a Client Relationship Associate, you'll be the primary point of contact for our clients, providing expert assistance and guidance via phone. You'll:

  • Answer inbound calls and address investor inquiries related to accounts, transactions, and financial products.
  • Become a subject matter expert through comprehensive paid training.
  • Utilize virtual technology to build rapport and understand client needs.
  • Process monetary and administrative transactions accurately and efficiently.
  • Document client feedback and contribute to process improvement initiatives.
  • Position relevant products and services using a consultative approach.
  • Develop a strong understanding of funds, products, and services, and of the overall Financial Services industry.

What We're Looking For:

  • Strong communication and relationship management skills.
  • Aptitude for learning new software technologies.
  • Ability to explain complex information clearly and concisely.
  • Team-oriented mindset with a commitment to helping others.
  • Self-motivation and a drive to succeed.
  • Flexibility and adaptability in a fast-paced environment.
  • Willingness to learn and grow within the financial industry.

Key Responsibilities:

  • Serve as the initial point of contact for client inquiries.
  • Complete monetary and administrative transactions following standardized processes.
  • Position products and services using a consultative approach.
  • Develop knowledge of funds, products, and services.
  • Participate in special projects as assigned.

Compensation and Benefits:

  • Pay Rate: $23/hour.
  • Internet Stipend: $80 per month (subject to client needs and availability).

Work From Home Expectations:

  • Adherence to virtual meeting schedules.
  • Dedicated, private workspace within your home.
  • Internet speed test that meets this assignment's expectation of 1Gbps download speed (100mbps) and at least 30 Mbps upload speed.
  • Data protection.

Job Tags

For contractors, Remote work, Monday to Friday,

Similar Jobs

BALLARD PEDIATRIC CLINIC, INC., PS

Registered Nurse Pediatric Job at BALLARD PEDIATRIC CLINIC, INC., PS

 ...Ballard Pediatric Clinic has an opening for a Full time or Part Time Registered Nurse. We are a well-established, very busy clinic located in the Crown Hill neighborhood of Ballard in North Seattle. Primary duties will include, but are not limited to the following:... 

GAC Enterprises, LLC

Utility Locator Job at GAC Enterprises, LLC

 ...A successful Utility Locator will help to ensure that GAC telecommunication construction projects can be performed without disrupting oil, electric, cable, gas, sewer, or water lines. You will be locating and marking underground facilities and relaying information to crews... 

Acceler8 Talent

Machine Learning Engineer Job at Acceler8 Talent

 ...future of hardware with AI-powered innovation? I'm hiring a Machine Learning Engineer (LLMs) for a cutting-edge tech team in the Bay Area that's...  ...4) with top-tier investors Seniority: Open to multiple levels (from ICs to senior roles) What Youll Do: Build... 

Cedar Hill Regional Medical Center

RN Clinical Supervisor - Postpartum/Antepartum Job at Cedar Hill Regional Medical Center

 ...community space, a 500-car garage and a helipad for emergency transports. We are seeking an experienced RN Clinical Supervisor - Postpartum/Antepartum (Full Time-Nights) Our ideal candidate will provide shift to shift oversight for clinical practice, staffing,... 

Zara

Visual Merchandiser Job at Zara

As a Visual Commercial you will primarily be responsible for executing the commercial strategy while maintaining an attractive image adapted to the client. You are interested in and learn about products, fashion trends and competitors in the local retail market. You have...