Job Description

Job Title: Part-Time Customer Service Representative

Company: W. R. Grace & Co.

Location: [Remote]

Job Type: Part-Time

About W. R. Grace & Co.

W. R. Grace & Co. is a leading global supplier of specialty chemicals and materials, with a proud legacy of innovation and customer collaboration. For over 160 years, Grace has helped customers solve complex challenges across refining, plastics, coatings, and more. We are committed to operational excellence, sustainability, and fostering a culture of integrity and respect.

Position Summary

We are seeking a service-oriented and reliable Part-Time Customer Service Representative to support our Customer Experience team. This role is ideal for someone with strong communication skills, attention to detail, and a genuine desire to support customers in a fast-paced, industrial B2B environment. You’ll play a critical part in delivering the high-quality service Grace is known for.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
• Process purchase orders, order changes, and returns accurately and efficiently
• Communicate order status, delivery information, and issue resolution to customers
• Collaborate closely with internal departments including Sales, Logistics, and Operations to ensure timely and accurate order fulfillment
• Document all customer interactions in CRM and order management systems
• Monitor open orders and proactively resolve delays or issues
• Support special projects or reporting tasks as needed

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or B2B environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with SAP or Salesforce is a plus
• Strong written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to multitask and remain calm under pressure
• Commitment to professionalism and customer satisfaction

Work Schedule

• 20–25 hours per week
• Flexible hours during standard business hours (Monday–Friday)
• Hybrid or remote flexibility depending on location and department needs

Why Grace

• Competitive hourly compensation
• Supportive, team-oriented culture
• Opportunity to work with a globally respected company
• Exposure to cross-functional teams and industry-leading operations
• Potential for growth or full-time opportunities based on performance

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