Job Description

Job Description:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA . In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Process customer orders accurately and efficiently
• Prepare and print shipping labels
• Answer and direct phone calls, providing excellent customer service
• Communicate with vendors to resolve any order or shipping issues
• Manage and update customer information in the system
• Handle customer inquiries and complaints professionally and promptly
• Collaborate with internal teams to ensure timely order fulfillment

Qualifications:

• Previous experience in customer service, order processing, or a related role preferred
• Strong communication and problem-solving skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to work in a fast-paced environment and manage multiple tasks
• Detail-oriented with strong organizational skills

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