Job Description

82663

**MUST HAVE INSURANCE EXPERIENCE

**MUST BE LOCAL TO PHOENIX AZ

Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.

Our client, a leading insurance company is hiring a Customer Service Representative for a contract to hire role.

Pay: $22-23/hour W2

Location: Phoenix AZ

Responsibilities:

• This role supports the contact center by servicing customers through inbound/outbound calls and emails
• 3-5 years' experience of Insurance background
• Ideal candidates thrive in a fast-paced environment
• The primary goal is to deliver exceptional customer experiences
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service

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