Job Responsibilities:
Core Responsibilities :
• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
• Oversee/manage Papervision.
• Attend and participate meetings as required.
Additional Responsibilities
• Answer incoming calls.
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provide effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Complete miscellaneous customer care functions and special projects as assigned.
• Complete reports and maintain documentation as required.
Performs other duties as assigned.
Job Requirements:
Education/ Certifications:
• High School diploma or GED equivalent
Experience:
· One to two years related experience and/or training; or equivalent combination of education and experience
· System Implementation preferred
Knowledge/Skills/ Abilities:
• Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
• Oral and written communication skills.
• Time management.
• 10 key skills.
• Language Ability:
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
o Ability to write routine reports and correspondence.
o Ability to speak effectively before groups of customers or employees of organization.
• Math Ability:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:
o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
o Ability to deal with problems involving several concrete variables in standardized situations.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
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