Job Description

The Director is responsible for leading and managing the day-to-day operations of the Assisted Living and Memory Care programs at the Bourbonnais Grove location. The Director will enhance and implement best-practice programs for residents living with dementia and related conditions, while ensuring operational excellence and compliance with all regulatory requirements. The Director will drive program innovation, foster a culture of person-centered care, and ensure quality and financial performance while leading the management team in alignment with the mission, values, and strategic goals of Riverside Healthcare and Riverside Senior Life Communities. This role combines clinical insight with business acumen to deliver exceptional resident experiences and operational excellence.

Responsibilities:

• Design, implement, and continuously improve dementia and Alzheimer’s care programs using evidence-based practices.
• Ensure staff are trained and competent in person-centered care for residents with cognitive impairments.
• Monitor program outcomes and resident engagement to maintain high standards of quality and innovation.
• Promote positive resident and family relations through responsive communication and personalized care.
• Support activities and engagement programs that enhance residents’ social, emotional, and physical well-being.
• Lead community operations, including recruiting and retention, performance management, scheduling, and staff development.
• Maintain a safe environment for residents, staff, and visitors, and ensure adherence to emergency procedures.
• Oversee marketing and sales activities, including public relations and prospective resident follow-up, to achieve occupancy goals.
• Manage daily operations of Assisted Living and Memory Care, ensuring compliance with state and federal regulations.
• Coordinate resident move-ins and periodically review residency agreements for compliance.
• Oversee healthcare programs and services (e.g., medications, bathing, charting) and ensure adherence to all regulations.
• Maintain accurate, HIPAA-compliant records for residents and staff.
• Manage IDPH surveys, including annual, life safety, and complaint surveys.
• Develop and manage budgets, monitor occupancy, revenue, and expenses, and implement corrective actions as needed.
• Implement quality assurance programs to evaluate and improve departmental performance.
• Ensure timely and accurate completion of billing, accounting, and payroll processes.
• Collaborate with marketing teams and build partnerships with local organizations to enhance community engagement and reputation.
• Performs additional duties as assigned to ensure business continuity.

Key Performance Indicators (KPI's):

• Occupancy: Maintain or exceed targeted occupancy levels for Assisted Living and Memory Care units.
• Quality Assurance (QAPI): Achieve compliance and performance benchmarks in Quality Assurance and Performance Improvement programs.
• Financial Performance: Meet or exceed budgeted revenue and expense targets; demonstrate effective cost control and resource utilization.
• Resident Satisfaction: Maintain high resident and family satisfaction scores through surveys and feedback mechanisms.
• Staff Competency: Ensure 100% completion of staff training, including dementia care training and certification within required timelines.
• Facility License remaining in Good Standing with the State of Illinois.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation:

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Experience:

• Minimum of 3 years leadership experience in Assisted Living or Memory Care
• Passion for working with older adults and enhancing their quality of life
• Excellent oral and written communication skills
• Strong operational knowledge, including budgeting, staffing, and regulatory compliance
• Strong understanding of the Illinois Assisted Living and Shared Housing Act
• Experience leading and responding to IDPH surveys for Assisted Living

Required Education/Certification:

• Bachelor’s Degree in healthcare administration, gerontology, nursing, or related field required
• Master’s Degree required
• Certified Dementia Practitioner CDP Certification Required or must be obtained within 6 months of hire
• Current CPR certification or obtainment within 6 months of hire with subsequent renewal annually

Preferred Experience:

• None

Preferred Education/Certification:

• Possession of appropriate professional license, in good standing, in the State of Illinois (If applicable)

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to

• Chemicals: Minimal; limited to standard office cleaning agents.
• Video Display Terminals: Average exposure; frequent use of computer screens.
• Blood and Body Fluids: Minimal risk; rare direct contact with residents.
• TB or Airborne Pathogens: Minimal risk; occasional exposure when in resident areas.

Sensory Requirements:

• Speech: Required for presentations, training sessions, telephone communication, facilitating meetings, and interacting with residents, families, and visitors.
• Vision: Necessary for reading memos, literature, and performing computer entry tasks.
• Smell: Useful for identifying the presence of electrical or fire safety hazards.
• Hearing: Needed for telephone communication, attending meetings, responding to alarms, and listening to employee concerns and emergency procedures.
• Touch: Essential for writing, computer entry, and filing.

Activity/Lifting Requirements:

Physical Activity Distribution During a Normal Workday:

• Sitting: 60%
• Twisting: 5%
• Standing: 10%
• Crawling: 0%
• Walking: 5%
• Kneeling: 5%
• Lifting: 5%
• Driving: 0%
• Squatting: 5%
• Climbing: 0%
• Bending: 5%
• Reaching Above Shoulders: 5%

Lifting Requirements:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Frequently
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Occasionally
• Up to 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Lifting and Carrying Requirements: Involves carrying equipment to activity areas, typically 50 feet or less, carried waist-high. Examples include carrying chairs, boxes, tables, or assisting a resident to a standing position.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sitting: 60-90 minutes
• Twisting: 5 minutes
• Standing: 10 minutes
• Crawling: 0 minutes
• Walking: 10-30 minutes
• Kneeling: 5 minutes
• Lifting: 5 minutes
• Driving: 0 minutes
• Squatting: 5 minutes
• Climbing: 0 minutes
• Bending: 5 minutes
• Reaching Above Shoulders: 5 minutes

Repetitive Use of Hands:

• Simple Grasping: Frequently; normal weight items up to 10 lbs.
• Pushing & Pulling: Frequently; normal weight items.
• Fine Manipulation: Required for computer entry, phone dialing, writing, using a calculator, and filing.

Repetitive Use of Foot or Feet in Operating Machine Control: None

Environmental Factors & Special Hazards:

• Environmental Factors:
• Inside Hours: 8 hours per day
• Outside Hours: 0 hours
• Temperature: Normal range, typical indoor conditions
• Lighting: Average office lighting
• Noise Levels: Average, typical office environment
• Humidity: Normal range, typical indoor conditions
• Atmosphere: Generally controlled indoor environment with minimal risk factors.
• Special Hazards: None identified
• Protective Clothing Required: None required

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