Job Title: Customer Service Manager (E-Commerce)
Location: Portsmouth, NH (in-office position)
Reports To: President
Employment Type: Full-Time
Company Overview: Rust & Salt, LLC is the exclusive U.S. distributor for premium European footwear and outdoor apparel brands, including Duckfeet, Craghoppers and more. As we expand our portfolio and grow our direct-to-consumer business, we’re looking for a detail-oriented and proactive Head of Customer Service to lead our small but growing customer support team across all brands.
Position Summary: The Customer Service Manager will participate in, as well as oversee all aspects of customer communications and service operations across multiple brands and platforms. includes managing internal customer service staff and contracted partners, maintaining support systems and tools, coordinating with the shipping team, and ensuring exceptional service across channels.
Key Responsibilities:
Customer Correspondence & Service Oversight:
Team Management:
Platform & Systems Management:
Shipping & Order Fulfillment Coordination:
Fraud & Payment Disputes:
In-Person Customer Engagement & POS Management:
Qualifications:
Compensation: commensurate with experience
Benefits: Health, paid time off, employee discounts, 401k
Brand websites: duckfeetusa.com; craghoppersusa.com
Join our team as the Customer Service Manager where you can leverage your skills in a fast-paced environment while contributing to the growth of our online business!
Company Description Luxury Watch retailer with locations in NYC and Houston. We operate a strategic care team which includes watch service and warranty. Role Description This is a full-time on-site role for a Watchmaker at WATCHXNYC INC. located in Houston. The...
...vision. Real impact. Come build it with us. Job Description We are looking for a data-driven and strategic Senior Manager of ABM & Strategic Growth (Expansion) Initiatives to enhance our dynamic SaaS company. This role will be pivotal to driving integrated, data...
...OVERVIEW : Our client, a provider of Health, Dental, Vision, Medicaid, and Medicare Healthcare service plans in the state of California... ...required prior to start. Must have Ethernet connection for remote work equipment provided. RESPONSIBILITIES: Answer and...
Job Overview: Support strategic business objectives through financial forecasting, analysis, and modeling. This role is responsible for identifying opportunities, developing data-driven insights, and communicating the potential financial impact on the broader organization...
...Were hiring a Project Manager to lead multidisciplinary engineering & construction projects from start to finish. The role involves full project ownershipmanaging teams, budgets, schedules, and commissioning. Were looking for someone with strong leadership skills,...