Customer Service Manager Job at Manning Personnel Group, Inc., Norwell, MA

OFRZeUQxbXZBcHV3ZTRFc2pnS2RnaXMxNmc9PQ==
  • Manning Personnel Group, Inc.
  • Norwell, MA

Job Description

Manning Personnel Group, Inc., is working with a client south of Boston as they are actively seeking a Customer Service Manager. The Manager will lead the customer service team, improve client satisfaction in a timely manner and assist with identifying opportunities to improve business practices and overall operations.

ESSENTIAL FUNCTIONS:

  • Determines and addresses the customers needs, problems, complaints, requests, questions and deadlines in a professional manner
  • Enter sales orders for various product lines when necessary
  • Manages daily operations of the customer service team to meet performance goals
  • Develops and implements customer service policies and procedures
  • Collaborates with other departments to resolve complex customer issues
  • Trains and mentors team members to improve service quality
  • Analyzes customer feedback and metrics to identify improvement areas
  • Manages escalation processes for high-priority customer concerns
  • Monitors team performance and provides regular reports to leadership
  • Communicates service updates and strategies to stakeholders

QUALIFICATIONS:

  • Proficiency in analyzing service metrics and KPIs
  • Strong communication and interpersonal skills
  • Customer-centric and data-driven approach
  • Excellent verbal and written communication skills
  • Ability to collaborate effectively with cross-functional team
  • Ability to analyze data and identify areas for improvement
  • Excellent organizational and time management skills

EDUCATION & EXPERIENCE:

  • Bachelor’s degree in Business, Communications, or related field
  • 5+ years of experience in customer service or related management roles
  • Experience leading and training customer service teams
  • Proven success in improving customer satisfaction metrics
  • Advanced certifications in customer service or management are a plus

We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

Job Tags

Similar Jobs

FLINT

Virtual Design - Modeler I/II Job at FLINT

 ...FLINT focuses on the design-build and design-assist delivery methods, producing the highest quality of products and yielding the greatest...  ...with passionate professionals. Who We are Seeking: The Virtual Design Modeler I is the first position in the Modeler series. The... 

Kossoris Search

Administrative Coordinator Job at Kossoris Search

Kossoris Search is a recruiting agency specializing in the placement of high-profile attorney partners and groups, both in the United States and internationally. You will help run the day-to-day of the office, staff, and partner with another lead administrative coordinator...

NHC HealthCare Joplin

Dietary Aide Job at NHC HealthCare Joplin

 ...Position : Dietary Aide / Food Service Team Member Are you looking to have fun in a work environment where you can express your talents and creativity, while making a difference in the lives of others? Come join our Food Nutrition Service Team! NHC fosters an environment... 

Medix™

Commercial Lines Account Manager 243856 Job at Medix™

 ...Overview : The Commercial Lines Account Manager supports commercial clients by providing exceptional service and managing their accounts...  ...needs ~ Hybrid work schedule available after 90 days: ~ Two remote workdays per week Requirements: # Must have 5 years... 

Invent Learning Hub

4th Grade Math Teacher Job at Invent Learning Hub

Elementary Math Teacher About Invent Learning Hub Invent Learning Hub is an innovative new approach to traditional public education. In the fall of 2019, ILH opened its doors to 100 elementary students who would become part of an experience-driven curriculum. Through...