Job Description

Operations Manager /Customer Service Manager

Metals/International Conglomerate

Chicago, Ilinois location-Hybrid

$70,000-85,000 + Bonus/Great Benefits!

This position is responsible for managing and monitoring inside sales staff involved in the Import and domestic trading business as well as the Value Added/Demand Chain Management Business - including activities such as customer service, inventory management, invoicing, accounts payable, compliance, contracts and management reporting. The incumbent may also be responsible for administration of incumbent’s own business transactions.

POSITION RESPONSIBILITIES

1. Sets principle goals and job descriptions for team members, and regularly monitors, evaluates and provides feedback on staff member’s performance (i.e. customer service and documentation). Assesses ongoing staffing needs. Trains and assigns mentors to new staff members.
2. Develops and implements strategic plans to improve customer service and accommodate corporate goals.
3. Monitors work and deliverables of the group and deals with issues as needed. Ensures that work is performed and completed in an efficient and timely manner and meets customer needs and corporate quality standards. Provides input and makes decisions on issues related to standards.
4. Prepares or oversees preparation and presents periodic reports on inventory positions, inventory turns, recent shipment trends, business trends, service trends, system needs, inventory reconciliation updates.
5. Assists Sales Administration staff with maintaining relationships. Investigates and assists in resolving customer complaints and issues.
6. Assigns accounts to Sales Administration staff based on forecasted customer business activity and monitors staff workload – adjusting as necessary.
7. Keeps abreast of all trends, new products and general economic conditions in the industry.
8. May be responsible for researching a price structure which requires analyzing production and transportation costs in relation to the selling price. Assures completion of all documentation in accordance with SOP’s and compliance requirements.
9. Participates in projects as needed.

REQUIRED SKILLS/COMPETENCIES:

Knowledge Areas:

• Ability to organize, assign, schedule, manage and report on the work of the group
• Strong customer service orientation
• Ability to understand basic accounting principles
• Ability to document the functions, policies, workflows and standards of the group
• Ability to deal effectively with people in various job capacities
• Strong managerial skills (experience or aptitude for)
• Excellent problem-solving and communication skills
• Excellent project coordination skills, ability to manage multiple projects simultaneously

Technical / Communication Skills:

• Bachelor’s degree or equivalent experience
• Strong knowledge of computer software applications
• Microsoft Windows & Office suite - Excel, Word, and Outlook
• Excellent written, oral communication and organizational skills required
• Excellent project coordination, organization and leadership skills
• Strong communication and technical skills
• Team oriented and self starter
• Must be able to manage multiple projects under time constraints
• Experience with a top-tier multi-national trade services organization

Experience:

• Minimum five (5) years’ experience or a combination of training and experience which indicates the ability to do the job
• Experience in corporate databases
• Experience in SAP environment preferable

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