Job Description

Customer Service Field Trainer Level II

Summary

The Customer Service Field Trainer II will be accountable for overseeing field training and customer support for customers who have purchased and/or leased Toshiba Equipment. You will be instrumental in helping ensure that our customers understand how to effectively operate equipment resulting in a positive Toshiba experience.

Responsibilities

• Provide Customer training on purchased and/or leased Toshiba equipment. Ensure Customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Provide potential leads to the sales team. May also Train Toshiba sales/marketing staff on all Toshiba equipment.
• Respond to customer questions and troubleshoot operator problems with equipment/software operability. Ensure customers' questions are resolved which results in a positive customer experience. Follow up on all customer commitments in a prompt manner.
• Work closely with Service, Sales, and Marketing department(s) to maintain an accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedules for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
• Log and maintain assigned system used to schedule, track and report on training-related activity and customer concerns. Generate various reports in support of activities.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED plus three years of customer support experience providing training on basic equipment operation to print driver installation. Must have ability to handle more complex questions and problems with ease.
• Good computer skills (experience with Microsoft Office - Word, Excel. and Outlook)
• Detailed oriented with good follow up.
• Able to communicate effectively with customers and resolve issues
• Demonstrated ability to provide customer/training support by phone and/or in person
• Valid Driver's license with ability to travel by automobile a large percentage of time

What's in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days.

Learn More

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request accommodation.

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