Job Description

We are NeighborHealth, formerly East Boston Neighborhood Health Center. NeighborHealth’s mission is to promote and sustain healthy communities, families, and individuals by providing accessible, person-centered, compassionate, high-quality health care services to all who live and work in our service area, regardless of ability to pay, while upholding diversity, equity, and inclusion at the core of all that we do.

Our core values are traits that shape how we interact with each other, with our communities, and with our patients. We always show concern and express empathy for each other and the individuals in our community.

Diversity is important to us. We include, respect, and value fellow employees and community members, not in spite of, but because of the differences in our backgrounds and cultures.

Innovation is part of who we are. We strive to continually introduce new ideas, technologies, and methods in our workplace that lead to better quality and efficiencies.

We always express appreciation, regard, and consideration for each other, those that use our health center services, and the community at large. This is our commitment to respect .

We believe in teamwork. We work together to create efficiency and effectiveness, proactively collaborating with fellow employees, patients, and community members.

The Opportunity:

The CEO role at NeighborHealth represents an extraordinary opportunity for a strategic and operationally adept executive to lead an innovative health care organization committed to providing outstanding patient care to our communities. This role requires a CEO who models behavior aligned with our vision, mission, and core values. This leader should be able to build excellent teams, and foster collaboration and trust.

Reporting directly to the Board of Directors, the CEO will provide strategic guidance and operational leadership for the entire organization. The future CEO will be responsible for ensuring outstanding patient care, while also leading strategy, growth plans, programmatic offerings, systemwide initiatives, and academic and research endeavors.

Overview of Responsibilities:

• Provide strategic leadership and oversight for the health center while collaborating closely with other senior leaders to ensure the efficient and effective delivery of exceptional, patient-centered care and safe, high-quality access and outcomes
• Review, update, execute, and drive our strategic and operational plan, ensuring alignment with the health center’s vision and objectives, where patient care is paramount
• Prioritize a positive work culture, which includes modeling open and transparent communication, respecting others, valuing diverse experiences and perspectives, building a climate of trust, treating others with compassion and empathy and ensuring accountability
• Consistently demonstrate a commitment to patient care, employee engagement, and community relations
• Facilitate collaboration and work effectively with our Board of Directors, leadership and employees to achieve the health center’s goals
• Advance our commitment to delivering high-quality health care in an equitable and compassionate manner
• Partner successfully with Boston Medical Center, our primary hospital partner and through which NeighborHealth is DPH-licensed, as well as with other healthcare organizations within the Boston area
• Develop and participate in systematic and effective mechanisms for fostering communication among individuals and groups within the organization and the community
• Optimize operations, finances, and patient-care levels; develop and execute long range, strategic, operational plans for the organization; and measure success through key performance metrics, including productivity and quality
• Demonstrate market agility in analyzing and evaluating opportunities for capital expansion
• Develop strategic initiatives necessary to integrate and expand services, as well as add potential new services to meet the growing healthcare needs of our communities
• Enhance the quality, access, safety, and efficiency of patient services and increase patient satisfaction with a focus on performance excellence
• Embrace innovation, which may include leveraging technology and data to continually measure results, improvements, and successes through key performance metrics
• Work collaboratively with leaders to align clinical practice, safety, value-based initiatives, hospital, network, and system goals
• Partner with the CFO to oversee financial planning, budgeting, and forecasting processes, ensuring compliance with regulatory requirements and achievement of financial targets
• Partner with the CMO to ensure that the health center delivers safe, timely and high-quality care backed up by data and process improvement methods
• Partner with the VP of HR to ensure that our workplace is diverse, inclusive and rewarding, with a focus on implementing best practices, with the goal of engaging talented leaders and employees across the health center
• Optimize operations, finances, and customer service levels; develop and execute long range, strategic, operational and space use plans for the organization; and measure success through key performance metrics, including productivity and quality
• Effectively communicate the services delivered by the health center to increase awareness within our communities
• Work with federal, state and local officials, as well as government and funding agencies
• Understands the principles of fundraising, including donor prospecting, cultivation, database management, and annual and capital campaigns
• Serve as our chief spokesperson, both in person and in writing, to both large groups and small
• As CEO, comply with all required policies, including our Standards of Conduct, Joint Commission policies, CMS Pace Program Regulations and Standards, HIPAA, applicable US Department of Health and Human Services’ Health Resources and Services Administration policies, safety policies, as well as any additional policies, procedures, laws related to employment with NeighborHealth
• As with any role, additional responsibilities may be required

Qualifications:

• Ten years of progressive leadership in healthcare, with at least five years in a senior-level executive role; community hospital experience strongly preferred
• Proven experience gained in the health care delivery system continuum
• Bachelor’s degree from an accredited college or university
• Understands and is passionately committed to patient care, employee engagement, and community relations
• A visible and highly engaged leader who has the ability to inspire, challenge, and motivate others to achieve common goals; demonstrates the values of respect, empathy, compassion, diversity and accountability
• Must have outstanding communication skills which will contribute to building both a positive patient experience as well as a collaborative and engaged employee experience
• Must have leadership experience gained in multi-site and matrixed organizations
• Must demonstrate a proven history of effectively leading a multifaceted and dynamic healthcare organization offering a wide range of services
• Must be willing to serve as an ambassador to our communities, which will include attendance at community events (e.g., Eastie Week, Farmer’s Markets, Pride Day, etc.)
• Proven ability to oversee transformational changes
• Strong business acumen; diplomatic and politically savvy, persuasive, and tactful
• Experience and knowledge of highly regulated healthcare markets, as well as the ability to influence and collaborate with federal and state officials as well as regulatory agencies
• A sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions; knowledge of healthcare regulations, laws, and industry trends
• Experience using and analyzing information systems to recommend opportunities for optimization and efficiency
• A track record of leading initiatives which support the delivery of high-quality, equitable and compassionate care
• A record of recruiting, training, and mentoring employees and a reputation for sustained, inclusive, trust-based provider and employee relations through understanding of employee viewpoints and needs
• Must be able to travel as needed, within our community as well as to conferences and professional development events

Preferred Qualifications:

• Bilingual (English/Spanish), experience in one of our communities

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, let us know the nature of your request.

A complete job description will be provided to candidates of interest.

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