Job Description

As a Carrier Relations Specialist your primary function will be to answer Carrier questions related to loads they have completed with IEL. You will act as the liaison between the Carrier and internal departments such as sales, accounting, and claims, to achieve resolution of any issues. Carrier support is critical to the success of IEL’s business and is expected to provide excellent service to both our internal and external partners. This position is part of the Operations Team and reports to the Carrier Relations Manager.

Responsibilities

• Respond to Carrier needs and requests via email and phone
• Display a working knowledge of IELs systems and processes
• Foster strong and positive communication between external and internal customers
• Ensure timely follow up to any Carrier issues
• Keep detailed tracking of Carrier inquiries and status
• Maintain and improve strong relationships with Carriers
• Provide feedback to management regarding ways to improve process
• Assist SEM’s by providing sales and operations support
• Assist with coordination of new hire training
• Work closely with Training team to ensure sales team understands procedures
• Provide feedback to Sales Manager’s
• General office administration

Requirements

• High School diploma or GED
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude
• Basic knowledge of Microsoft Office
• Data entry and customer service experience
• Call center or high phone volume experience
• Work well in fast paced team settings
• Excellent communication both written and verbal
• Compliance with company procedures and issue escalation

Preferred

• Transportation or logistics related work experience
• Account System or Accounting experience
• Familiarity with transportation management software
• Basic understanding of FMCSA and Department of Transportation

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

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