The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
The Permanente Medical Group, Inc. (TPMG - Kaiser Permanente Northern California) is one of the largest medical groups in the nation with over 10,000 physicians, 21 medical centers, numerous clinics throughout Northern and Central California, and an 80-year tradition of...
The ideal candidate will act as an employee champion and a leader of change. You will plan, develop, organize, implement, direct and evaluate the organization's human resource function and performance. Responsibilities Provide overall leadership and guidance by ...
...indicators Communicate financial insights suggesting business issues to management Qualifications ~ Bachelor's degree in Accounting, Economics, or Finance is required ~3 years' finance or accounting experience at a large company ~ Advanced knowledge of Excel...
...Principle Duties and Responsibilities: Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service. Conduct informal and formal observations of associates Communicate expectations and...
...Tricorp Group is seeking an experienced bid coordinator / office administrator. Bid coordinator will work with the Estimating department and other office administrators. Responsibilities for this position and required skills include: Bid Coordinator Tasks include:...