Job Description

We are seeking a  General Manager  who will be responsible for overseeing the daily operations of the restaurant, delivering exceptional guest experiences, and leading a team of passionate foodservice professionals. This role requires a high level of energy, attention to detail, and a genuine love for hospitality. The GM drives performance by coaching team members, maintaining operational excellence, and managing the business to meet and exceed financial goals.

Responsibilities:

Operations & Guest Experience

• Lead by example in delivering warm, consistent, high-quality service.
• Ensure all food and beverage items meet brand and quality standards.
• Monitor restaurant cleanliness, safety, and sanitation.
• Manage daily checklists, opening/closing procedures, and shift execution.
• Troubleshoot service issues in real time with a guest-first mindset.

Team Leadership

• Hire, train, coach, and develop all team members, including assistant managers and shift leaders.
• Build a positive, team-oriented culture aligned with company values.
• Conduct regular performance reviews and provide ongoing feedback.
• Ensure all staff are properly trained on food safety, procedures, and brand standards.

Financial & Business Performance

• Manage labor costs, COGS, and controllable expenses to achieve or exceed budget goals.
• Analyze daily/weekly/monthly P&L reports to identify areas for improvement.
• Create and execute plans to drive sales, including local marketing and community engagement.
• Maintain proper inventory levels, place orders, and minimize waste.

Compliance & Brand Integrity

• Ensure compliance with all health, safety, and labor laws.
• Maintain accurate records for scheduling, payroll, and operational checklists.
• Represent the brand with integrity and professionalism at all times.

Qualifications:

• 3+ years of restaurant management experience (fast-casual or QSR preferred).
• Proven ability to lead, inspire, and hold a team accountable.
• Strong financial acumen and comfort working with KPIs, P&L, and budgets.
• Experience with POS systems; Toast preferred
• High energy, hands-on leadership style with excellent communication skills.
• ServSafe certification (or ability to obtain within 30 days).
• Able to work a flexible schedule including early mornings, weekends, and holidays.

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