We are looking for an experienced Call Center Manager to join our client, an industry leader with over two decades of success in delivering exceptional customer service. If you’re passionate about driving performance, fostering growth, and creating a positive, collaborative work environment, we want to hear from you!
Key Responsibilities:
• Lead and inspire a team of call center agents, ensuring they exceed performance targets and provide top-notch service.
• Oversee daily operations, ensuring smooth workflows, high-quality service, and efficiency.
• Analyze key performance metrics, identify areas for improvement, and implement strategies that drive both customer satisfaction and operational success.
• Develop and execute training programs that empower your team to grow and achieve their potential.
• Manage scheduling, attendance, and staffing to ensure optimal coverage and performance.
• Address escalated customer concerns, ensuring swift resolutions and maintaining high customer satisfaction levels.
• Collaborate with leadership to set strategic goals and continuously improve processes.
Qualifications & Skills:
• Proven experience in call center management or a similar leadership role, with a track record of success.
• Strong data analysis skills and experience optimizing workflows to enhance performance.
• Excellent communication, conflict resolution, and problem-solving skills.
• A passion for coaching, training, and mentoring a team to achieve their goals.
• Familiarity with call center software, reporting tools, and CRM systems.
• Ability to thrive in a fast-paced, results-driven environment, while maintaining a focus on team development.
Join a company with a long-standing history of success and be a part of their exciting journey as they continue to lead the industry. This is more than just a job—it’s an opportunity for growth and leadership in a well-established, thriving organization.
...The American Parkinson Disease Association (APDA) is currently seeking a Manager of Programs and Community Engagement in the Greater Tucson Area to join their growing team. The Manager of Programs and Community Engagement (MPCE) is accountable for day-to-day program delivery...
Our client, a local hospital, is looking to add a part-time (~20 hours) Marketing Copywriter to their team. This is a 3+ month contract role and would be remote working EST hours. # Develops and produces marketing content, including written articles, web pages, emails...
...UNARMED SECURITY GUARD (Tampa) UNARMED Security Guard: Job Scope/Overview Our unarmed Security Officers are responsible for day-to-day security of employees and other individuals passing through secured screening locations that are opened 24-hours a day covered...
...equivalent military training, or a minimum of two years verifiable work history experience in mechanical and/or electromechanical repairs (in lieu of education) Strong mechanical aptitude with the knowledge and ability to perform repairs on simple to medium complexity...
...the oldest entrepreneurial program for college students in the world. Utilizing the single-level... ...educational resources to families through in-home consultations and referrals. This summer... ...Educational Sales Consultant will work closely with families, sales leaders, and...