Call Center Customer Service Representative Job at Tailored Management, Chandler, AZ

OHo0MUNsK3JCWm15Zm9FZ2d3R1dpaXMwNnc9PQ==
  • Tailored Management
  • Chandler, AZ

Job Description

Position Title: Customer Service Representative – Banking/Finance Domain (Call Center Experience)

Location : Fully Onsite – Chandler, AZ 85224

Pay Rate : $21/hr on W2 paid weekly!

Assignment Length : 12+ months (Extension possible based on performance, attendance, and business need)

Benefits : Health, Dental, and Vision Insurance

Training Schedule:

  • Monday to Friday | 9:00 AM – 5:30 PM EST
  • After training, candidates follow their assigned shift

Shift Options (Post-Training)

  • Monday–Friday | 10:30 AM – 7:30 PM EST
  • Monday–Friday | 11:30 AM – 8:00 PM EST
  • Monday–Friday | 12:00 PM – 8:30 PM EST
  • Monday–Friday | 12:30 PM – 9:00 PM EST

Role Summary

As a member of the Retirement & Benefits team, you'll support participants in employer-sponsored 401(k), pension, and deferred compensation plans. Your role involves guiding participants through account inquiries, assisting with transactions, and ensuring high-quality, error-free financial processing. This is a high-volume, customer-facing position that requires professionalism, attention to detail, and strong communication skills.

Required Skills & Experience

  • 2+ years of customer service experience (call center preferred)
  • Strong computer literacy – must be proficient with Microsoft Outlook, Word, and PowerPoint
  • Ability to navigate multiple systems/screens while engaging clients
  • Excellent communication – clear grammar, professional tone, and listening skills
  • Ability to remain calm under pressure in a fast-paced, high-call environment
  • Strong problem-solving and de-escalation skills
  • Flexible, coachable, and eager to grow in the role
  • High level of professionalism and respect for confidential information
  • Self-motivated with a positive, team-first attitude

Key Expectations (Pre-Submission Talking Points)

  • Cell Phones: Usage is restricted; managers will clarify designated use times and areas
  • Dress Code: Professional business casual attire required
  • Attendance: Use proper call-out procedures; communicate with direct supervisor and vendor
  • Punctuality: Maximum of 16 hours tardy allowed in the first 90 days
  • On-Site Requirement: Must report on-site during training period (remote afterward)

#TMCS

Job Tags

Weekly pay, Casual work, 16 hours, Remote work, Flexible hours, Shift work, Monday to Friday,

Similar Jobs

Keller Executive Search International

Senior Wordpress Developer (Remote WFH) Job at Keller Executive Search International

 ...a highly skilled and experienced Senior Wordpress Developer to join their team. This position is fully remote, allowing you to work from home. Our client is a startup incubator that builds websites that become companies. You will be part of an international team located... 

Apex Systems

Receptionist Job at Apex Systems

 ...Apex Systems is currently hiring for a Receptionist with a well-known Non-Profit client. As the Receptionist, you will be the first point of contact for guests, employees, and partners, creating a welcoming and professional environment across our front desks and community... 

SPECTRAFORCE

Data Entry Specialist Job at SPECTRAFORCE

 ...and act with urgency. Collaborative team player who can also operate independently when needed. Qualifications: Associate degree or equivalent experience with at least 3 years of relevant functional experience, OR High school diploma or equivalent with 5... 

Jordan Valley Community Health Center

Optometrist Job at Jordan Valley Community Health Center

 ...essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare. Job Summary: Optometrists examine people's eyes to diagnose vision problems, test patients' depth and color perception and ability to focus and coordinate... 

Buzznation - Experience Marketing

Exhibit Operations Manager for a Global Exhibit Design and Build Company Job at Buzznation - Experience Marketing

 ...About Buzznation: We are a Global full-service exhibit design and build firm delivering immersive, high-impact environments for trade shows, branded activations, and permanent installations. Our team brings together creativity, craftsmanship, and operational excellence...