Bilingual Customer Service Rep (Local-REMOTE) Job at Amerit Consulting, Fremont, CA

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  • Amerit Consulting
  • Fremont, CA

Job Description

OVERVIEW : Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)”

Position: Bilingual Customer Service Rep (Local-REMOTE)

Location: Rancho Cordova, CA ( Full address : 3130 Kilgore Road, Rancho Cordova, CA 95670)

Duration: 6 months+ temp-to-hire!!!

Pay rate: $20/hr on W2

Note:

  • Initial Training will be ONSITE, after training, the candidate is allowed to work remotely.
  • Work from home will be allowed.
  • Work schedule is 9-6pm PST.
  • Bilingual fluency in English and one of these commonly spoken languages : Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian.
  • Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY.

JOB DESCRIPTION:

  • One year of experience in the field or related area.
  • High School diploma, GED, or equivalent certification.
  • Computer literacy with the ability to quickly learn new software programs.
  • Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
  • excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
  • Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

JOB RESPONSIBILITIES:

  • Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
  • Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
  • Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
  • Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
  • Follows policies and procedures applicable to the position.

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925.297.5994

Job Tags

Contract work, Temporary work, Local area, Remote job, Work from home,

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