Job Description

Company Description

Graffeo Coffee Roasting Company, Inc. has been crafting exceptional coffee since 1935 in San Francisco's North Beach. Known for its simplicity, Graffeo offers one premium blend available in two roasts: light or dark. Using low-temperature fluid bed roasting, Graffeo ensures a consistently full-bodied flavor without bitterness. The company is committed to delivering high-quality coffee and upholding its rich tradition.

Role Description

This is a full-time, on-site role located in the San Francisco Bay Area (or within commuting distance) for a Wholesale Junior Account Representative. The role involves assisting with account management, maintaining strong relationships with clients, supporting sales efforts, managing customer service requests, and ensuring client satisfaction. The representative will also assist in onboarding new clients and providing necessary training on product knowledge and services. This role will be responsible for conducting high-impact in-store demonstrations serving our amazing coffee to new customers and telling the brand story in a rich and authentic manner.

Qualifications

• Proficiency in Account Management and Sales to support client relationships and drive business growth
• Strong Customer Service skills to address client needs effectively and enhance satisfaction
• Excellent Communication skills suitable for interacting with clients and internal teams
• Ability to assist in Training new clients by providing clear guidance on products and services
• Organizational and time management skills to handle multiple client accounts efficiently
• Experience in the food & beverage or coffee industry is a plus (not required)
• Winning attitude, excellent teamwork and a passion for coffee (a must)
• High school diploma or equivalent; a bachelor's degree in Business or a related field is preferred

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