Job Description

Description:

DiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents. We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government, health care, and business.

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

Regular Weekly Shifts:

• Saturdays from 3:00 pm to 8 pm/close
• Sundays from 10:30am to 3:30 pm
• Additional shifts may become available during the week as business needs arise
• Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration

Compensation: From $18.00 per hour

Main Duties & Responsibilities:

• Answer inbound calls and emails from system users
• Perform outbound calling to program participants for proactive assistance
• Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
• Entering ticket information into a database, including issue/action/resolution
• Additional data entry where required

Skills and Experience

• Strong proficiency with computers
• Excellent customer service skills
• Excellent verbal communication skills
• Efficient, strong & professional written communication skills
• Work well independently and as part of a team
• Organized and detail oriented
• Strong ability to utilize resource documentation to provide inquiry resolutions
• Take ownership of and have a sense of urgency in resolving an issue

Requirements:

• High School Diploma or equivalent
• Clear/fluent English speaker with a positive demeanor
• Must be able to meet quality and customer experience expectations
• Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
• Must be reliable & flexible
• Must have a quiet, distraction-free work environment
• Must live within driving distance to office in Clifton Park, NY

Part-time Benefits:

• Sick Time
• Employee Assistance Program

Please Note:

• All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
• DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
• We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
• DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]

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