Job Description

The Condition Monitoring Expert I will remotely monitor machine health and coordinate the distribution of gathered information to ensure machines are operating properly to increase productivity and reduce risk. They will serve as the primary resource for support to include monitoring and research of service alerts and other machine information while coordinating with customers or location personnel to provide solutions.

Position Location: Greenville, South Carolina

Job Description

Principal Duties/Responsibilities:

• Performs data collection, analysis, and report generation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
• Uses data analysis tools to identify potential component failures and consults with customers and higher-level Condition Monitoring Experts to leverage opportunities to reduce machine downtime, reactive labor, and failures.
• Evaluates machine information, technical data, and component specification to provide analysis findings for the development of corrective actions.
• Analyzes data to determine trends, provides feedback of common probable causes, providing feedback and recommendations to preempt failures, prevent downtime and reduce cost.
• Uses gathered data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure.
• Responds to common inquiries from customers via telephone and platform communication venues, escalating as required to higher level Condition Monitoring Experts, for consultation to determine suggestive courses of action.
• Serves as a front-line triage for all system driven events, incoming customer inquiries, and installation “first pass” reviews.
• Effectively presents information to management and customers.
• Communicates summaries of actionable recommendations quickly and accurately.
• Provides excellent customer service and follow-up through participation in Customer Success or Condition Monitoring Expert led ad-hoc and regularly scheduled customer meetings.
• Assists customers in calculation of cost savings and identification of continuous improvement projects.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• Associate degree or equivalent from a two-year college or technical school and 2 years related experience and/or training or equivalent combination of education and experience.
• Familiarity with industrial manufacturing environment and predictive maintenance activities.
• Basic understanding of machine diagnostics and complex operating systems.
• Advanced customer service and communication skills.

Desirable KSAs:

• Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
• ISO CAT I certification in Lubrication/Oil Analysis.
• ISO CAT I certification in Vibration.

Competencies:

• Safety
• Customer Focus
• Communications

Physical Demands and Working Conditions:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

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