TRIAL COURT TECHNOLOGY OFFICER - 22009448 Job at State of Florida, West Palm Beach, FL

OERZMUNWMm5BNUc1ZTRjbGdRYVhneWcvNmc9PQ==
  • State of Florida
  • West Palm Beach, FL

Job Description

Requisition No: 857301 

Agency: State Courts System

Working Title: TRIAL COURT TECHNOLOGY OFFICER - 22009448

 Pay Plan: State Courts System

Position Number: 22009448 

Salary: 111,851.04 

Posting Closing Date: 12/01/2025 

Total Compensation Estimator 

How to Apply

 

Do not click "Apply Now". You must apply on the 15th Judicial Circuit website to be considered. 

 

Visit the 15th Judicial Circuit of Florida Employment website:

 

 

Summary

We’re seeking a dynamic and experienced technology leader to join our team as Deputy Chief Information Officer. In this senior supervisory role, you’ll work closely with the Court Chief Information Officer (CCIO) to oversee daily desktop IT operations, lead strategic initiatives, and drive continuous improvement across our technology landscape.

 

Key Responsibilities:

  • Supervise and support the desktop support team to ensure seamless day-to-day operations.
  • Collaborate with the CCIO on high-impact projects and organizational technology goals.
  • Contribute to strategic planning, budgeting, and workforce development.
  • Monitor performance through results, stakeholder feedback, and regular reporting.

This is an excellent opportunity for a forward-thinking professional who thrives in a collaborative environment and is passionate about leveraging technology to enhance organizational performance. 

 

Examples of Work Performed

  • Provide direct leadership and oversight to the desktop support team, ensuring timely and effective resolution of technical issues for users and courtrooms throughout Palm Beach County
  • Develop and implement support strategies, standards, and procedures to enhance end user service delivery and customer satisfaction
  • Monitor team performance, set clear goals, and conduct regular evaluations to promote accountability and continuous improvement
  • Serve as the escalation point for complex technical issues, coordinating with other IT units as needed to ensure swift resolution
  • Collaborate with the Chief Information Officer to align desktop support operations with broader IT initiatives and strategic goals
  • Lead training and development efforts to build technical expertise and customer service skills within the support team
  • Oversee asset management related to end-user devices, including procurement, deployment, maintenance, and lifecycle planning
  • Analyze support trends and metrics to identify areas for improvement and recommend technology or process enhancements
  • Ensure compliance with security policies, data protection standards, and IT governance frameworks in all desktop support activities

    The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.

 

MINIMUM QUALIFICATIONS: 

Bachelor’s degree in information technology, computer science, management information systems, business management or administration or closely related filed. 

Minimum 2 years of supervisory experience and 5 years of project management experience.

Preferred:

Experience supervising a high volume desktop support team or courthouse desktop environment; experience with Office 365 and/or Windows 11

Relevant experience and/or education may substitute for the recommended minimum qualifications on a year-for-year basis.

 

KNOWLEDGE SKILLS AND ABILITIES:

  • Technical Expertise : In-depth knowledge of Windows 11/O365 desktop support operations, including hardware, software, operating systems, and troubleshooting methodologies in a secure, enterprise environment.
  • Leadership & Supervision : Proven ability to lead, mentor, and manage technical staff, fostering a collaborative and high-performance team culture.
  • Customer Service Orientation : Commitment to delivering high-quality support services with a focus on responsiveness, professionalism, and user satisfaction.
  • Project Management : Strong skills in planning, executing, and overseeing IT projects, including resource allocation, scheduling, and risk management.
  • Documentation & Process Development : Ability to develop, maintain, and enforce technical documentation, standard operating procedures, and service-level agreements.
  • Strategic Thinking : Capacity to contribute to long-term IT planning and align desktop support services with organizational goals and judicial priorities.
  • Communication Skills : Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders, including judges, court staff, and external partners.
  • Budget & Resource Planning : Familiarity with IT budgeting processes, cost estimation, and resource planning in a public sector or court setting.
  • Vendor & Technology Evaluation : Ability to evaluate, recommend, and manage vendor relationships and assess new technologies for potential implementation.
  • Security & Compliance Awareness : Understanding of IT security best practices, data privacy regulations, and compliance requirements relevant to court systems.
  • Adaptability & Continuous Learning : Willingness to stay current with emerging technologies, industry trends, and evolving best practices in desktop support and IT management. 

ADDITIONAL INFORMATION

 

NOTICE: 

Incomplete applications will not be considered.  Applications will continue to be received until the position is filled . Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. We are an Equal Opportunity Employer. We do not discriminate on any of the protected classes.

If you are a person with a disability who needs any accommodation in order to participate in the interviewing process once selected, you are entitled, at no cost to you, to the provision of certain assistance. Please contact the Americans with Disabilities Act Coordinator, Palm Beach County Courthouse, 205 North Dixie Highway West Palm Beach, Florida 33401; telephone number (561) 355-4380 at least 7 days before your scheduled either in-person or telephonic interview; if you are hearing or voice impaired, call “711.”

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Job Tags

Work at office,

Similar Jobs

Winlow

Site Superintendent Job at Winlow

Site Superintendent High-End Residential ConstructionCompany Description Growing boutique construction company specializing in high-end residential and commercial projects throughout the DMV area. We pride ourselves on delivering exceptional craftsmanship and personalized...

P10, Inc.

Receptionist - Part-time Job at P10, Inc.

 ...P10 is looking to hire a Part-time Receptionist. As the Part-time Receptionist at P10, this individual will play a pivotal role in...  ...Provide administrative support to team members as needed. Assist with catering and technology needs in conference rooms. Coordinate... 

St. Louis County, Minnesota

Information Specialist II - Assessor's Office Job at St. Louis County, Minnesota

The Assessors office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve. We are looking for someone to perform skilled...

Rutland Regional Medical Center

Social Worker (SW) II-Behavioral Health Clinician (BHC) II Job at Rutland Regional Medical Center

 ...Social Worker (SW) II-Behavioral Health Clinician (BHC) II Rutland-VT-05701-United States The Social Worker/Behavioral Health Clinician is responsible for providing social work/behavioral health services to all customer groups affected by illness/disability... 

Harnham

Business Intelligence Manager Job at Harnham

 ...Role Overview A strategic opportunity for an experienced Business Intelligence Manager to build and lead the internal reporting and analytics function. This role will drive the development of self-service data tools and dashboards, with a strong emphasis on data storytelling...