Job Description

Company Description

Patterson Companies was founded in 1985 and has grown from a single office specializing in transporting perishable goods to a comprehensive supply chain solutions company. Serving thousands of customers annually, Patterson expertly handles Full Truckload (FTL), Less-Than-Truckload (LTL), Expedited, Refrigerated, Flatbed, and Dry Van transport markets. The company is committed to ensuring every shipment is delivered efficiently and in optimal condition. In addition to being a leading logistics company, Patterson boasts large asset divisions with refrigerated and dry van fleets, as well as warehouse and distribution locations.

Role Description

This is a full-time, on-site role located in Plant City, FL, for a Transportation Claims & Carrier Qualifications Specialist that plays a critical role in protecting Patterson Companies from operational, financial, and reputational risk. This position is responsible for managing all Overages, Shortages, and Damages (OS&D), processing and resolving freight claims, qualifying and onboarding carriers, maintaining carrier insurance compliance, and overseeing organizational risk management procedures. This role ensures that Patterson Companies operate within industry regulations while building strong partnerships with carriers and safeguarding our customers' freight.

Key Responsibilities

Claims & OS&D Management

• Serve as the first point of contact for all OS&D and freight claims from shippers, carriers, and internal teams.
• Investigate, document, and process claims in compliance with company policies, federal regulations, and industry best practices.
• Communicate with carriers, customers, and internal stakeholders to resolve disputes promptly and fairly.
• Maintain detailed claim files, documentation, and reporting for trend analysis and process improvement.

Carrier Vetting & Qualification

• Conduct thorough vetting of new carriers, including verifying MC/DOT authority, safety ratings, insurance coverage, and operational capabilities.
• Ensure carriers meet Patterson Companies’ safety and compliance standards before onboarding.
• Monitor ongoing carrier compliance, including insurance renewals, safety performance, and regulatory changes.
• Manage the carrier onboarding process in collaboration with the operations team, utilizing TMS-integrated vetting tools (e.g., Highway).

Insurance & Compliance Management

• Track and verify carrier insurance policies, ensuring timely renewals and appropriate coverage.
• Coordinate with carriers and insurance providers to update coverage documents in company systems.
• Monitor regulatory requirements and ensure company compliance with FMCSA, DOT, and other governing bodies.

Organizational Risk Management

• Identify operational risks and recommend preventive strategies to mitigate exposure.
• Develop and update company policies related to risk, claims, and carrier compliance.
• Provide regular risk and claim trend reports to leadership to inform decision-making.
• Collaborate with sales, operations, and leadership to ensure contractual agreements protect company interests.

Carrier Relations & Partnership Management

• Serve as a primary point of contact for carriers regarding qualification requirements, insurance compliance, claims processes, and risk-related inquiries
• Communicate Patterson’s carrier standards, documentation requirements, and expectations clearly and professionally
• Build and maintain respectful, solutions-oriented relationships with approved carriers while enforcing compliance and risk policies consistently
• Support carrier onboarding and requalification by providing guidance on required documentation, timelines, and corrective actions
• Manage carrier communications during claims, incidents, or service failures with a focus on transparency, resolution, and professionalism
• Collaborate with Operations and Carrier Sales teams to balance carrier partnership, service reliability, and risk mitigation
• Identify recurring carrier issues or trends and proactively recommend improvements to processes, standards, or communication
• De-escalate disputes when necessary while protecting Patterson’s interests and maintaining long-term carrier trust

Qualifications

• Strong Analytical Skills for evaluating claims, problem-solving, and ensuring data accuracy
• Excellent Communication and Customer Service abilities to effectively collaborate with clients and carriers
• Ability to work in a fast-paced, detail-oriented environment
• Proficiency in using standard office software and transportation management systems
• Previous experience in logistics, supply chain, or transportation management is preferred
• Minimum 3 years of experience in transportation, logistics, risk management, or claims processing

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