Title: Technical Support Analyst II
Location: Seattle, WA
Duration: 6 month contract, possible extension
Pay: $25-33/hr W2
We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow).
Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.
Duties and Responsibilities:
Education Qualifications:
Professional Qualifications:
Other Qualifications:
Workplace Environment:
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