Optimized IT provides Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Tech Support Analyst with good client communication skills and an appetite to solve problems.
The Tech Support Analyst will be a key member of our Service Operations, responsible for monitoring, maintaining, and troubleshooting clients' IT infrastructure. Reporting to the Director of Service, the Tech Support Analyst will provide mid-level support, ensuring the stability and uptime of clients' networks, servers, and systems.
This position has no supervisory responsibility.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, mfds, fax machines, software, and calculators.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a full-time position. Days and hours of work are Monday through Friday, 11:00 a.m. to 8 p.m EST (8 a.m. to 5 p.m. PST). This position is part of an on-call rotation for evening and weekends.
This position requires minimal travel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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