Surgery Scheduler Job at USA Clinics Group, Northbrook, IL

OWo0MkNseXNBcEMxZUljaWhBK1JpU2c2NEE9PQ==
  • USA Clinics Group
  • Northbrook, IL

Job Description

Surgery Schedulers need to schedule patients for appointments with our clinics across the United States!

These are full-time, permanent positions which are open due to growth!

We are located in Northbrook IL.

Do you want to make a positive difference in the lives of patients? Are you compassionate, professional, goal oriented, and a multi-tasker? If so, then we may have the ideal role for you.

As a Surgery Scheduler you will assist new and existing patients by helping them schedule appointments to gain access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Responsibilities:

  • Handles inbound and outbound multi-line and multi-language customer care calls
  • Accommodates scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes
  • Makes outgoing confirmation and follow up calls
  • Answers questions from patients and addresses concerns using established scripts and procedures
  • Makes outbound recalls to former patients to re-establish patient care
  • Serves as information desk, including transfer of calls and accepting phone messages
  • Demonstrates knowledge of services, professionalism and outstanding customer service
  • Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
  • Performs other related duties as assigned

Requirements

  • 100% on-site (Remote work is not an option)
  • Russian, Ukrainian or Spanish speakers REQUIRED
  • 2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
  • In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment.
  • Excellent communication skills, both written and verbal
  • Strong organizational, reporting, data entry, time management, and follow-up skills, required .
  • Proficient in Word, Excel, and Call Center systems.
  • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
  • Ability to use decision trees and script flows required.
  • Ability to multi-task and meet critical deadlines.
  • Experience and ability to manage through rapid and dramatic changes.
  • Excellent customer service and interpersonal skills.

Benefits

  • Health including Dental and Vision
  • PTO
  • 401k & Match

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

Similar Jobs

OSI Engineering

User Study Researcher Job at OSI Engineering

A globally leading consumer device company headquartered in Cupertino, CA is looking for an experienced User Study Researche r to join their team! Job Responsibilities: Plan, execute and track large scale data collections and user studies for algorithm development...

Driscoll Children's Hospital

Pediatric Cardiac Intensive Care Physician Job at Driscoll Children's Hospital

 ...NEW Opportunity- Pediatric Cardiac Intensive Care The Driscoll Health System is recruiting a Board Certified/Board Eligible Pediatric Cardiac Intensive Care Physician. Currently, the group consists of six Board Certified Pediatric Critical Care Physicians. The ideal... 

BeaconFire Inc.

Java/Software Developer Opportunity Job at BeaconFire Inc.

&##128188; Java / Software Developer Opportunity @ BeaconFire &##128205; Location: East Windsor New Jersey &##128196; Visa Sponsorship...  ..., based in Central NJ, is a leader in Software Development, Web Development , and Business Intelligence . We're on the lookout... 

Wakefern Food Corp.

Retail Labor Management Trainer Job at Wakefern Food Corp.

 ...working by supporting advancements in processes and technology. Develop You : Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results : Supports divisional and strategic objectives through achievement of work goals... 

UT Southwestern Medical Center

Inpatient Psychiatry Medical Director- Clinical Physician Job at UT Southwestern Medical Center

UT Southwestern Medical Center | Dallas, TX UT Southwestern is the No. 1 hospital in Dallas-Fort Worth and ranks among the top 50 hospitals nationally in 12 specialties ranging from brain to heart to cancer care - the most of any hospital in Texas, according to U.S. News...