Surgery Scheduler Job at USA Clinics Group, Northbrook, IL

OWo0MkNseXNBcEMxZUljaWhBK1JpU2c2NEE9PQ==
  • USA Clinics Group
  • Northbrook, IL

Job Description

Surgery Schedulers need to schedule patients for appointments with our clinics across the United States!

These are full-time, permanent positions which are open due to growth!

We are located in Northbrook IL.

Do you want to make a positive difference in the lives of patients? Are you compassionate, professional, goal oriented, and a multi-tasker? If so, then we may have the ideal role for you.

As a Surgery Scheduler you will assist new and existing patients by helping them schedule appointments to gain access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Responsibilities:

  • Handles inbound and outbound multi-line and multi-language customer care calls
  • Accommodates scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes
  • Makes outgoing confirmation and follow up calls
  • Answers questions from patients and addresses concerns using established scripts and procedures
  • Makes outbound recalls to former patients to re-establish patient care
  • Serves as information desk, including transfer of calls and accepting phone messages
  • Demonstrates knowledge of services, professionalism and outstanding customer service
  • Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
  • Performs other related duties as assigned

Requirements

  • 100% on-site (Remote work is not an option)
  • Russian, Ukrainian or Spanish speakers REQUIRED
  • 2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
  • In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment.
  • Excellent communication skills, both written and verbal
  • Strong organizational, reporting, data entry, time management, and follow-up skills, required .
  • Proficient in Word, Excel, and Call Center systems.
  • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
  • Ability to use decision trees and script flows required.
  • Ability to multi-task and meet critical deadlines.
  • Experience and ability to manage through rapid and dramatic changes.
  • Excellent customer service and interpersonal skills.

Benefits

  • Health including Dental and Vision
  • PTO
  • 401k & Match

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

Similar Jobs

Polyglass USA, Inc. / Mapei Group

District Sales Manager Job at Polyglass USA, Inc. / Mapei Group

 ...Polyglass USA, Inc . , a premier roofing materials manufacturer, has an opening for a District Sales Manager in either Michigan or Indiana. This position is primarily responsible for promoting and selling the entire mix of Polyglass products in his/her territory while... 

TSR

DevOps Team Lead Job at TSR

 ...Our client is hiring a DevOps Team Lead on a direct full time basis. Job ID: 83523 Work Location: Naples, FL - on site...  ...Summary: We are looking for a talented and passionate Platform Engineering Team Lead who wants to make an impact in the healthcare space.... 

BIOWORLD MERCHANDISING

Creative Director Job at BIOWORLD MERCHANDISING

 ...and retail partners in the world. Employees of Bioworld consider it to be an honor and a privilege to be part of the hottest, most creative, dynamic company in the industry! We are seeking skilled candidates who are excited to join this amazing team! We Believe in... 

Holmberg Mechanical

Truck Driver Job at Holmberg Mechanical

 ...Truck Driver / Warehouse Duties Non CDL Responsibilities will include, but not be limited to the following: Work as a team member within the organization Operate 24 flatbed truck with air brakes / Operate 1- Ton 12 Flatbed Make deliveries to various jobsites... 

Major Contracting Group

Estimator Job at Major Contracting Group

Position Overview: Were seeking a detail-oriented and experienced Estimator to join our team and play a vital role during the pre-construction phase of our projects. In this position, you'll be responsible for developing accurate and competitive cost estimates that...