Surgery Scheduler Job at USA Clinics Group, Northbrook, IL

OWo0MkNseXNBcEMxZUljaWhBK1JpU2c2NEE9PQ==
  • USA Clinics Group
  • Northbrook, IL

Job Description

Surgery Schedulers need to schedule patients for appointments with our clinics across the United States!

These are full-time, permanent positions which are open due to growth!

We are located in Northbrook IL.

Do you want to make a positive difference in the lives of patients? Are you compassionate, professional, goal oriented, and a multi-tasker? If so, then we may have the ideal role for you.

As a Surgery Scheduler you will assist new and existing patients by helping them schedule appointments to gain access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Responsibilities:

  • Handles inbound and outbound multi-line and multi-language customer care calls
  • Accommodates scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes
  • Makes outgoing confirmation and follow up calls
  • Answers questions from patients and addresses concerns using established scripts and procedures
  • Makes outbound recalls to former patients to re-establish patient care
  • Serves as information desk, including transfer of calls and accepting phone messages
  • Demonstrates knowledge of services, professionalism and outstanding customer service
  • Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
  • Performs other related duties as assigned

Requirements

  • 100% on-site (Remote work is not an option)
  • Russian, Ukrainian or Spanish speakers REQUIRED
  • 2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
  • In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment.
  • Excellent communication skills, both written and verbal
  • Strong organizational, reporting, data entry, time management, and follow-up skills, required .
  • Proficient in Word, Excel, and Call Center systems.
  • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
  • Ability to use decision trees and script flows required.
  • Ability to multi-task and meet critical deadlines.
  • Experience and ability to manage through rapid and dramatic changes.
  • Excellent customer service and interpersonal skills.

Benefits

  • Health including Dental and Vision
  • PTO
  • 401k & Match

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

Similar Jobs

Hoag Health System

Urology Physician Assistant Job at Hoag Health System

Hoag Health, the top-ranked health system in Orange County is seeking an experienced Urology PA or NP join our growing team! Excellent opportunity to join an established, nationally recognized organization in beautiful Orange County, California. We have been voted the ...

NOLA Education, LLC | Star Academy

Science Curriculum Specialist Job at NOLA Education, LLC | Star Academy

Job Overview: Were seeking a sharp, standards-driven Science Curriculum Specialist for grades 69 to serve as the educational backbone of our content development team. In this role, you will bridge the gap between science standards, engaging content, and hands-on kits...

DAVITA

Patient Care Technician Job at DAVITA

 ...Your Healthcare Career - No Experience Required! Paid Training to...  ...Months! Now Hiring Patient Care Technicians- Oconomowoc Wisconsin...  ...start your career in the health care industry! With paid, extensive...  ...eligible to receive tuition assistance up front to pursue their... 

Kane Partners LLC

Plant Manager - Food Packaging Job at Kane Partners LLC

 ...enforce safety, quality, and compliance standards appropriate for food-grade manufacturing Oversee equipment reliability,...  ...standards, and culture from the ground up Stable, essential product market with long-term demand Competitive compensation and benefits... 

Fourth Floor

Bedding Designer Job at Fourth Floor

 ...client, a home manufacturing company, is seeking a talented Bedding Designer to join their creative team. This role is perfect for someone...  ...with Sourcing and Merchandising to ensure alignment with brand and customer design direction Stay current with trends through...