Support Specialist Job at Visitt, New York, NY

OVRRd0JsV3ZDNXF6Zm9raWhnNmRneTg4N1E9PQ==
  • Visitt
  • New York, NY

Job Description

Visitt is growing, and we’re looking for a Support Specialist to help us revolutionize Commercial Real Estate operations.

Visitt is an AI-driven building operations platform, built to help CRE property teams deliver exceptional building experiences, boost operational efficiencies, and tenant satisfaction—all while reducing workload and costs.

Ready to make an impact? Join Visitt and bring your unique touch to our innovative team!

Annual salary : 65-75K

What you'll be doing:

  • Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
  • Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
  • Proactively engage with customers to optimize their account usage and product experience, guiding your team to do the same.
  • Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries while leading the team by example.
  • Fostering an environment of continuous improvement and high performance.
  • Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
  • Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.

Requirements:

  • 3+ years in technical support roles with a focus on B2B products and services.
  • Strong interpersonal and leadership skills, with the ability to build rapport with both customers and team members.
  • Creative problem-solving, adaptable, and able to handle a range of tasks and responsibilities.
  • Strong organizational and time management skills, with the ability to prioritize and delegate effectively.
  • Proactively committed to exceeding customer expectations and providing top-tier service.

Job Tags

Similar Jobs

USAA

Sr. Auto Appraiser - Field Auto CAT Team Job at USAA

 ...and impactful.**The Opportunity**As a dedicated Senior Auto Appraiser, you will work within defined guidelines and framework responsible...  ...face-to-face interactions with members and third parties.+ Reviews facts of loss and vehicle damage to determine if subrogation opportunities... 

Net2Source Inc.

Anti-Money Laundering Associate Job at Net2Source Inc.

 ...systems Verify that all documentation received from the client comply with regulatory and compliance standards, as well as firm-wide AML guidelines Communicate and work closely with client-facing Service teams Cultivate a service environment targeted towards... 

Proclinical Staffing

Associate QC Chemist Job at Proclinical Staffing

 ...Chemist - Contract - Cambridge, MA Be the backbone of innovation and join a leading pharmaceutical company to help keep life-changing science moving forward! Proclinical is seeking an Associate QC Chemist to join our client's team in Cambridge, MA. Primary... 

PharmaLogic

Delivery Courier (Driver) - 1:00am Job at PharmaLogic

Job Title: Driver FLSA Status: Non-exempt Position Type: Full-time Pay Type: Hourly Pay Rate: $18.00 Reports To: Pharmacy Manager Role Summary: The Driver will play an essential role in delivering nuclear pharmacy products and services to and from the...

Pegasus

Corporate Operations Manager Job at Pegasus

 ...investment sales, capital markets, asset management and leasing. By leveraging its suite of...  ...Opportunity Pegasus is considering Corporate Operations Manager level candidates with 5+ years...  ...relationships with vendors, partners, legal counsel and regulatory bodies to support...