Job Description

Modern Citizen is a destination for considered fashion with a luxury sensibility — made versatile, accessible, and modern. Our brand’s hallmark is a refined perspective and elevated aesthetic, paired back to a thoughtful price point balancing quality and accessibility.

We’re digitally native and are utilizing the efficiencies of a direct-to-consumer business model to build a distinctive, beautiful brand — and a best-in-class next generation retailer. We’re incredibly passionate about our community of customers and the brand we’re building. We believe that a successful company starts with a strong and empowered team that shares a growth mindset and an appreciation for details.

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DESCRIPTION

The San Francisco Flagship Store Supervisor assists the Store Leader in overseeing all retail store operations at the store, facilitating a best-in-class customer experience. You will report to the Store Leader and play a key role in growing the Modern Citizen business and sharing our brand story with new and existing customers. This role requires excellent organizational, managerial, and clienteling skills.

ROLES + RESPONSIBILITIES

• Interact with and style customers at the store
• Train and lead the sales team on the retail floor
• Coach, support, and motivate the store team, helping them achieve individual and store-wide goals
• Open and/or close the store a minimum of 3 times per week
• Work up to 5 days per week including at least 1 weekend day per week (Saturday and/or Sunday)
• Grow our local community through store events and clienteling programs
• Unpack and intake boxes of inventory (boxes can weigh up to 30 lbs)
• Travel up and down stairs frequently throughout the day (stockroom is in the basement)

BACKGROUND + EXPERIENCE

• 5+ years experience working in retail sales
• Excellent people management skills
• Passion for fashion and styling with knowledge and empathy for our core customer
• Commitment to growing and fostering our customer base
• Highly reliable and accountable for all decisions and results
• Eager and open to giving and receiving feedback; open to learning
• Skilled at multitasking and extremely organized, whether managing the store team’s schedules or keeping the front and back of the store neat and organized
• Excellent interpersonal and written communication skills, especially as it relates to interacting with customers in person as well as through text, email, and phone
• Experience working at an early-stage company is a plus

CULTURE + SOFT SKILLS

• Responsible Mindset - Maintains a positive mindset and attitude when facing adversity, is accountable for individual ownership of all situations, and proactively seeks out solutions and action steps for everything in your control
• Kindness - No matter how stressful the day or the task, always acts from a place of kindness and compassion
• Self-Starter - Is comfortable navigating ambiguity with thoughtful, forward-thinking decision making
• Curiosity - Shows a hunger for knowledge, problem solving, and efficiency
• Resourcefulness - Willing to figure things out and do the unglamorous tasks that help grow the company
• Urgency - Understands what requires swift action and acts accordingly
• Prioritization - Thinks like a business owner and relentlessly prioritizes based on impact to the business
• Flexibility - Able to adjust with the ever-changing priorities that come with running and maintaining a business

COMPENSATION + PERKS

• $24 - $28 per hour (depends on experience)
• 25 - 30 hours per week
• Employee discount
• Mission-driven company

To apply, please email your resume and cover letter to [email protected] .

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