Spa Manager
Location
New York City, in person
Overseeing five NYC studios
Compensation
$68,000 annual base salary- bonus potential tied to performance
About The Role
We are seeking an experienced General Manager to oversee operations across five New York City studios. This is a senior leadership role responsible for driving sales performance, ensuring team accountability, and maintaining exceptional operational standards across all locations.
The General Manager will work closely with ownership, studio managers, and front of house teams to set clear sales goals, monitor performance, and build strong, disciplined teams that consistently exceed expectations. This role requires a hands on leader with deep experience in the spa or fitness industry and a proven ability to lead multi location teams.
What You’ll Do
Oversee day to day operations across five NYC studios, ensuring consistency, efficiency, and alignment with brand standards
Set, track, and manage weekly and monthly sales goals across all locations
Drive revenue growth by coaching teams on sales performance, conversion, and client retention
Hold managers and teams accountable through clear KPIs, reporting, and performance reviews
Lead hiring, onboarding, training, and development for studio managers and key team members
Partner closely with studio managers to improve scheduling, staffing, and payroll efficiency
Identify performance gaps and implement action plans to exceed sales and operational targets
Ensure exceptional client experience across all studios
Maintain a strong on site presence, regularly visiting studios and supporting teams in real time
Serve as a key liaison between ownership and studio teams, ensuring clear communication and alignment
Who You Are
You are a confident, results driven leader with a strong operational mindset
You lead with clarity, accountability, and high standards
You are comfortable managing multiple locations and teams simultaneously
You are highly organized, data driven, and proactive
You communicate clearly and effectively with teams at all levels
You thrive in fast paced, performance focused environments
You are hands on, present, and not afraid to step in where needed
Experience
Minimum of 5 years of experience in the spa, wellness, or fitness industry
Proven track record of exceeding sales goals in a leadership role
Experience managing multi location operations required
Strong background in sales leadership, team accountability, and performance management
Experience developing and leading managers and front of house teams
Why You’ll Love It Here
High impact leadership role within a growing brand
Direct influence over sales growth and team performance
Opportunity to build strong systems and scalable leadership practices
Close collaboration with ownership and senior leadership
Fast moving environment with room for growth and advancement
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