Apply now: Lead Solutions Engineer, AWS Connect
Job Title: Lead Solutions Engineer, AWS Connect
Location-Type: Remote (Preference for EST/CST, anywhere USA)
Start Date Is: ASAP (2-3 weeks notice acceptable)
Duration: 4-month contract-to-hire
Compensation Range: $82-96/hour; Conversion salary: $170K-$190K
Job Description:
Support and lead a digital customer experience company's telephony/cloud contact center practice with a primary focus on AWS Connect expertise.
Day-to-Day Responsibilities:
Set up new AWS Connect instances and manage call flows (creation/modification).
Integrate AWS Connect with Salesforce CRM, Zendesk, and other systems.
Standardize AWS Connect technical architecture across 40-50 client instances.
Build and troubleshoot AWS Connect flows interacting with AWS services (Lambda, DynamoDB, IAM, Kinesis).
Provide technical support and lead customer interactions, including video meetings.
Assist in the sales cycle, supporting RFPs and proposals for AWS Connect practice.
Requirements:
Must-Haves:
Hands-on AWS Connect SME (not an architect).
5 years of deep AWS Connect experience.
Expertise in Lambda functions, Python scripting, API gateways.
Experience in cloud contact center environments.
External client-facing experience with third-party clients for AWS Connect.
Ability to gather client requirements, translate them into technical roadmaps, and execute hands-on in AWS Connect.
Nice-to-Haves:
Experience working in enterprise-level environments.
Strong communication and leadership skills in client interactions.
Prior involvement in AWS Connect sales support processes.
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