Job Description

The Site Manager is accountable for overall performance of the business including all P/L responsibilities, sales, recruitment, staffing, operations and marketing. The Site Manager will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam’s Xpress® Car Wash makes our mark as the new benchmark for dynamic and friendly service. The Site Manager, in addition to the responsibilities mentioned above, performs all routine and diagnostic maintenance and repairs to the car wash equipment and will be accountable to promote and train all employees including Assistant Managers. During training, the SMIT will be expected to work with and train under current Site Managers at various locations.

Essential Duties and Responsibilities

• Foster a positive work environment that encourages honest dialogue, feedback and innovation
• Recruit, screen, and interview new talent utilizing our ATS systems and ensure new-hire on-boarding paperwork is properly completed
• Motivate car wash team to achieve their best performance
• Communicate both verbally and in writing with all levels of employees
• Maintain accurate records and documentation as required
• Ensure adherence and compliance with all established policies, procedures and processes
• Responsible for ensuring a professional appearance and attitude at all times
• Accountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift. This includes cash control procedures as part of the point of sale
• Promote sales, manage expenses and maximize profitability
• Accountable for overall performance of the team during assigned shift
• Establish, demonstrate and recognize exceptional customer service
• Provide Assistant Managers and Associates the tools necessary to ensure exceptional customer experiences and interactions through example
• Works with the management team in the escalation for service-related issues, and works to reconcile customer complaints on assigned shift in partnership with our claims manager. Document all complaints and communicate these to the appropriate team
• Provide positive resolutions to challenges and/or concerns from customers
• Maintain a neat, clean and organized overall site appearance at each location
• Provide excellent customer service to ensure customer satisfaction
• Other duties as assigned by the District Manager
• Supervisory Responsibilities

• This position will supervise the whole site level staff, including Senior Assistant Managers, Assistant Managers, and Car Wash Crew Members
• Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent
• 3+ years of previous management experience
• Knowledge of the car wash business and a mechanical aptitude
• Motivated with a positive, and fun attitude
• Ability to be calm and think clearly in a fast paced ever changing environment
• Attention to detail with initiative, and little need for direction and the ability to multitask effectively
• Conduct yourself in a consistently positive manner and be a great team player
• Professionalism, honesty, reliability and ethical standards in all situations
• Experience with Microsoft Office Suite
• Must maintain reliable transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weather
• Frequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the time
• Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25–50 pounds with assistance

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will work at a job site location and be exposed to the weather elements at all times
• Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however additional hour prior to opening/closing will be necessary to complete duties
• Evening and weekend hours are required; you must be flexible and able to work a minimum of 40 hours a week

Benefits

• Competitive salary
• Opportunities for professional growth
• 401(K) with employer match for all employees
• Employee referral bonus
• Specialized training and development
• A career with Sam’s Xpress® is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.
• Medical, Dental and Vision Insurance for full-time employees
• Company sponsored Group Term Life Insurance for all full-time employees

FURTHER INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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