A little about this gig:
Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients. This is an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment. The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues. You’ll work collaboratively with multiple internal teams while delivering an outstanding support experience.
• Provide exceptional service to colleagues by promptly addressing technical issues related to computer systems, hardware, and software.
• Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.
• Accurately document interactions and resolutions in the appropriate systems to ensure knowledge sharing and continuity across the team.
• Collaborate with internal support teams to resolve complex issues and improve service desk processes.
The Ideal Candidate:
The ideal candidate would bring the following:
• Proven customer service skills with the ability to build rapport in a professional setting.
• Experience providing technical support for hardware, software, and systems in a high-volume environment.
• Strong troubleshooting skills with the ability to run diagnostics and determine root causes.
• Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality).
• Strong written and verbal communication skills for documentation and follow-up.
Reasons to Love It:
• Benefits: 50% of the cost of premiums
• Medical
• Dental & Vision
• 401K enrollment after 6 months of employment with Agility Partners
...foster youth in their transition to adulthood, with a focus on education, employment, and housing. We believe that all young people deserve... ..., confidence, and connections they need to succeed. Why Work at First Place For Youth: Meaningful Impact :Help to transform...
...We Want You For We are seeking a reliable and detail-oriented In-House Janitorial Manager to oversee custodial operations in a large commercial building. This role is responsible for ensuring a clean, safe, and well-maintained environment for tenants, employees, and...
...Billings, MT Industry: Refining / Oil & Gas Job Type: Full-Time |... ...turnaround (TAR) projects at our Billings, MT refinery . In this role, you ll use Oracle... ...years of turnaround or project scheduling experience in a refinery or industrial setting ....
...you'll work alongside talented colleagues, while making a difference in our communities. POSITION SUMMARY: The Workforce Specialist is responsible for optimizing various aspects of workforce planning, management, and development. Their primary focus is on...
...re looking for motivated individuals to join our marketing and sales team! If youre an energetic, goal-driven person looking to... ...this is the opportunity for you. As a Marketing and Sales Representative, youll gain hands-on experience in marketing, sales, and leadership...