The Service Administrator supports the daily operations of the Service Department by coordinating service requests, maintaining accurate records, and ensuring timely communication between customers, technicians, and internal teams. This role plays a key part in delivering excellent customer service and efficient administrative support to enhance overall service performance.
Key Responsibilities:Serve as the primary point of contact for incoming service calls, emails, and requests.
Schedule and dispatch service technicians based on priority, location, and skill set.
Create and manage service orders, ensuring all required documentation is accurate and complete.
Track and update work orders, service schedules, and job progress in the company's CRM or ERP system.
Maintain organized records of service agreements, warranties, and maintenance schedules.
Prepare quotes, invoices, and service reports as needed.
Communicate with customers regarding service status, follow-ups, and satisfaction surveys.
Coordinate with parts and purchasing departments to ensure necessary materials are available for service calls.
Support the Service Manager in reporting, performance tracking, and other administrative duties.
Assist in developing and maintaining standard operating procedures and documentation.
High school diploma or equivalent required; associate or bachelor's degree preferred.
2+ years of administrative or customer service experience, preferably in a service, maintenance, or operations environment.
Strong organizational and multitasking abilities with attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM/ERP systems (e.g., Salesforce, SAP, or ServiceTitan).
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of scheduling or dispatch operations.
Experience working with service contracts or preventive maintenance programs.
Basic understanding of billing, invoicing, or work order processing.
For more information on this job posting, please text 201.389.7329.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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