Job Description

Passionate about technology and helping customers find the perfect solution? Join us as a Server & Storage Sales Representative!

At Puget Systems, we don’t just sell hardware—we provide tailored computing solutions that help our customers do their best work. As a Server & Storage Sales Representative, you’ll be the go-to expert for businesses and professionals looking for high-performance server and storage solutions . You'll help customers navigate complex technology, translating their needs into the right hardware recommendations in a way that's clear and approachable. If you love problem-solving, technology, and working with people, this is the perfect opportunity to make an impact!

ESSENTIAL DUTIES MAY INCLUDE: 

30 days and ongoing:

• Learns Puget Systems’ services, processes, procedures, purpose, customers, and position in the industry.
• Attends new hire orientation and engages with meet-and-greets with all departments, acquiring knowledge about individual roles, understanding the organizational culture, workflow dynamics, and overall business operations, and establishing initial connections for relationship-building.
• Completes prerequisite training for new hires through the Learning Management System (LMS). 
• Displays familiarity with the Standard Operating Procedures (SOPs) of the department. 
• Learns and has a basic understanding of our Order Interface. 
• Learns to review and generate quotes.
• Begins learning to process various orders, including purchase orders, credit cards, checks, and ACH or WIRE payment orders.
• Acquires skills in phone etiquette.
• Gains proficiency in scheduling Zoom or virtual meetings.
• Attend regular team meetings.
• Shadows each consultant, gaining insights into various techniques, tips, and tricks used in the role.
• Engages in a 30-day check-in with the Sales Manager, the People and Culture Manager, and the President to discuss progress, address concerns, and align goals. 
• Performs other duties as assigned.

45 days and ongoing:

• Completes new hire training.
• Begin to field storage and server quotes
• Regular meet with Storage and Server Business Development Manager

60 days and ongoing:

• Demonstrates independence with emails, and reviews are no longer required. 
• Primary field storage and server quotes
• Act as a consultant to the Sales team for any storage and server questions.

3 months and ongoing:

• Engages in progression discussions with Sales Manager
• Handles and processes various order types Begins to process priority build orders, tax-exempt orders, Ariba orders, freight orders, and partial payment orders.
• Gains understanding of the net terms onboarding process.
• Acquires the skill to handle email requests or HubSpot inquiries for quotes from unregistered customers.
• Learns the skill of creating HubSpot templates and snippets.
• Learns how to merge HubSpot contacts and becomes proficient in logging calls. 
• Move orders to new accounts within our order interface.
• Learns to move deals through deal stages within Hubspot.
• Learns to merge Dialpad contacts.
• Knows who to go to for guidance when faced with unknown answers.

6-12 months and ongoing:

• Demonstrates self-reliance and the ability to work independently, effectively managing tasks and responsibilities without constant supervision or direction.
• Participates in sales meetings to address change requests, discuss sales goals, and engage in conversations about trending topics.
• Contributes to monthly team meetings, participating in the review of Standard Operating Procedures (SOPs) and engaging in discussions about additions or removals.
• Is providing backup support to fellow consultants, showcasing a willingness to contribute beyond individual responsibilities based on comfort and proficiency levels.
• Initiates and leads special projects driven by personal interests or organizational needs. 
• Participates in meetings to review progression sheets, collaboratively determine goals, and maintain constant ongoing conversations with the Direct Manager for continuous feedback and development discussions.
• Independently creates HubSpot templates and snippets.
• Demonstrates proficiency in moving deals through deal stages.
• Proficiently utilizes sequences in HubSpot for effective communication.
• Is resourceful at problem-solving and knows where to find answers and who to consult.
• Manages and addresses a fair share of inquiries and calls, averaging 3-4 daily.
• Conducts reviews of call logs and order details, demonstrating proficiency in addressing pertinent topics and providing prompt responses to customer inquiries.
• Demonstrates proficiency in processing orders.
• Is successfully conducting customer follow-up communications within a day and notes are properly updated.
• Is a fully contributing Server & Storage Sales Representative, demonstrating proficiency in the role with minimal oversight and operating with little to no limitations.
• Is a trusted and respected member of the team.

EDUCATION, SKILLS & EXPERIENCE:

• High school diploma or equivalent required
• CRM experience (particularly with HubSpot) preferred
• Familiar with standard shipping methods via UPS and FedEx as well as freight shipping a plus
• Bilingual (Spanish, French, etc.) a plus
• Technical knowledge and expertise in the following areas highly preferred:
• Enterprise Server & Storage Solutions – Knowledge of servers (rack, tower, blade, hyper-converged) and storage systems (SAN, NAS, DAS, cloud-based storage).
• Hardware & Software Expertise – Understanding of major brands (e.g., Dell, HPE, Supermicro, ASUS, Mitac, etc).
• Cloud & Virtualization – Knowledge and understanding of hybrid cloud, on-premise solutions, and virtualization technologies (VMware, Hyper-V, Nutanix).
• Networking & Data Centers – Familiarity with data center infrastructure, networking, security, and redundancy best practices.
• Backup & Disaster Recovery – Knowledge of backup solutions, business continuity, and disaster recovery planning.
• Enterprise Sales Experience – Proven ability to sell to mid-sized and large enterprises, including C-level executives.
• Solution Selling & Consultative Sales – Expertise in identifying customer pain points and tailoring solutions accordingly.
• Account Management & Growth – Experience managing existing accounts while expanding business opportunities.
• RFP & Proposal Development – Strong ability to respond to RFPs, create proposals, and conduct presentations.

PHYSICAL REQUIREMENTS:

• Ability to work from home or office required
• Prolonged periods sitting at a desk and working at a computer

COMPENSATION & BENEFITS INCLUDE:

• The compensation range for this position is $28 - $39 per hour, based on skillset and experience level 

Benefits include

• Medical, Dental, and Vision offered and covered at 75% by Puget Systems for the Employee’s coverage
• Paid time off - 2 weeks PTO to start, +1 day / year until they hit 4 weeks; 1 hour Sick Time Off (STO) every 40 hours worked
• Paid holidays - 8 days + 1 floating holiday per year
• Paid parental leave - 3 weeks
• Paid Medical Hardship Leave - up to 2 weeks / year
• 4% match on 401(k), immediate vesting
• Volunteer Matching Program
• Wellness Reimbursement Program
• Company-sponsored financial counseling

WHO WE ARE:

Puget Systems was founded by Jon Bach in December of 2000. We have just under 70 employees, and operate out of our 14,000 sq foot building in Auburn, Washington. We design and manufacture solution-specific, highly reliable workstations and servers for content creation, engineering, and scientific computing. We are unified in our mission to enable the work of our clients, and provide an unparalleled customer experience. Our core belief is that computers are a tool that should get your work done, and not be a hindrance. Our focus is on the work of our clients, and how our technology enables new and exciting advances in those fields.

HIRING PROCESS 

All candidates must submit a resume to be considered for this position. Applications with a cover letter will be given additional consideration. Qualified applicants will be invited to a first-round Zoom interview, a second-round Zoom interview and then an in-person interview. A background check is required ahead of your start date. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

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