Job Description

JOB PURPOSE:

The Senior Systems Operations Engineer is responsible for designing, implementing, maintaining, and optimizing the client’s enterprise systems infrastructure. This role ensures the stability, security, and efficiency of both on-premises and cloud-based systems that support clinical, administrative, and research operations. Serving as a subject matter expert in healthcare systems architecture, automation, and performance monitoring, the engineer provides leadership in establishing operational standards and mentors junior staff.

Salary: $120-130k

Employment Type: Full-time, direct hire

Location: Onsite 3 days/week, remote 2 days/week in Washington DC

NATURE AND SCOPE:

This position is part of the Infrastructure and Operations division within IT Services, playing a critical role in managing the client’s data center operations, virtualization platforms, storage systems, and hybrid cloud services. The Senior Systems Operations Engineer collaborates closely with Network Services, Information Security, Clinical Application Support, and Biomedical Technology teams to deliver reliable, secure, and scalable computing environments.

The role requires proactive system monitoring, incident response, and long-term strategic planning to ensure infrastructure services align with hospital objectives and regulatory requirements.

PRINCIPAL ACCOUNTABILITIES:

• Manage, monitor, and optimize physical and virtual servers, storage systems, and operating environments (Windows, Linux, and cloud-based systems).
• Ensure high system uptime, capacity planning, and proactive resolution of issues impacting clinical and administrative operations.
• Develop and maintain automation scripts for system provisioning, configuration, and patch management.
• Design and implement resilient, scalable enterprise infrastructure solutions tailored to healthcare operations.
• Administer identity, access, and authentication systems (e.g., Active Directory, Azure AD, SSO, MFA) in compliance with HIPAA.
• Support hybrid cloud environments (AWS, Azure, VMware) and assist with cloud migration projects.
• Collaborate with Information Security to maintain compliance with hospital, state, and federal healthcare data protection standards (e.g., HIPAA, HITECH).
• Implement and monitor security controls, patch management, and incident response protocols.
• Monitor system performance metrics and logs, analyzing trends to prevent outages affecting patient care.
• Ensure proper backup, disaster recovery, and business continuity planning for critical systems.

CORE COMPETENCIES:

• Deep knowledge of enterprise systems, cloud infrastructure, and automation tools.
• Strong problem-solving skills with focus on root-cause analysis and performance optimization in a healthcare environment.
• Ability to collaborate across diverse IT disciplines and communicate effectively with technical and non-technical staff.
• Commitment to delivering responsive, high-quality IT services to clinicians, staff, and patients.
• Adaptable to a fast-paced hospital environment with evolving technologies and priorities.
• Skilled in guiding team members and modeling best practices in hospital systems operations.

MINIMUM REQUIREMENTS:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• Master’s degree preferred.

Experience:

• Minimum 7 years in systems administration, infrastructure engineering, or related roles.
• Experience in healthcare or hospital environments preferred.

Technical Skills:

• Expertise in Windows and Linux server environments.
• Proficiency with virtualization platforms (VMware, Hyper-V), storage solutions (SAN/NAS), and cloud platforms (Azure, AWS).
• Experience with automation and configuration management tools (PowerShell, Ansible, Terraform, etc.).
• Familiarity with identity management, monitoring tools, and IT service management (ITSM) processes in healthcare.

Certifications (Preferred):

• Microsoft Certified: Azure Administrator / Solutions Architect
• VMware Certified Professional (VCP)
• Healthcare IT certifications (e.g., CHIT, HCISPP)

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