Job Description

Luna Data Solutions has an exciting long term contract opportunity for a Business Analyst in Austin, TX.

Opportunities:

(30%) Coordinates and analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and analyzes computer system capabilities, workflow, and scheduling limitations.

• Facilitates meetings and discussions with internal and external stakeholders to document statements of work, project charters, business and functional requirements, procedures and workflows, user stories, acceptance criteria, test plans, and risk assessment plans for all assigned projects in accordance with project schedules
• Develops project schedules with assigned resources, review with internal and external stakeholders and manages the schedules to ensure projects remain within scope, timeline, and budget. Provides weekly status reports and updated project schedules to project manager.
• Regularly reviews the risk log with internal stakeholders and external vendors to effectively quantify and manage and identify projects risks and difficulties in accordance with the strategies documented and update the risk log with new risks or changes. Designs strategies to mitigate or avoid them.
• Consults on the analysis of an application, troubleshoots system problems, and implements solutions. Escalates issues to project manager.
• Develops the design and review of test cases; processes change requests; and manages a project’s scope, acceptance, installation, and deployment.
• Conducts stage gate reviews at end of each major phase of the project/s, ensures decisions, signoffs and approvals are documented, assesses go/no?go decisions, and ensures lessons learned or retrospectives are conducted at the end of each phase.
• Finds true points of task/project failures and determine what could have been done differently. Provides reports to project manager.

(30%) Coordinates the service request life cycle through customer related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.

• Works closely with the project Quality Assurance (QA) function to ensure comprehensive and cohesive plans and documents are in place for sprint validation, triage processes, regression testing, acceptance approval, migration stability, and production support.
• Ensures detailed User Acceptance Testing (UAT) plans are in place for all projects.
• Ensures that user stories and acceptance criteria for all approved requirements have been documented, reviewed by the Subject Matter Experts (SMEs), and approved by the business divisions.
• Ensures QA tasks and processes are well defined to include Comptroller of Public Accounts (CPA), as applicable, smoke, regression, integration testing, and defect management.
• Escalates issues to ITD management with solid facts for the situation as well as several options (with pros and cons) to correct the situation/s as well as recommended options.

(30%) Supports the workflow processes for change management, facilitates discussions among cross functional teams of internal and external stakeholders (including supporting vendors) and ensures integrated testing is executed where required.

• Ensures change requests for new or added requirements comply with the Texas Alcoholic Beverage Commission Change Advisory Board (CAB) and/or the TABC AIMS CAB governance procedures, and the required documentation is provided in a timely manner for CAB Administration.
• Facilitates business process workarounds for functions that are postponed or descoped and ensure these are well documented and accepted by the divisions impacted.
• Works closely with the Business Service Division (BSD) and relevant business divisions/vendors to ensure all financial transactions are tested and meet CPA requirements.
• Ensures all required integration points with external service vendors and other state agencies are part of the project plan and timely communication with these service providers as well as scheduled testing is in place.
• Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.

(5%) Develops training curriculum and conduct formal training sessions covering assigned systems module and ensures that a migration plan is in place for deployment to production and includes processes to support the maintenance Service level Agreement (SLA).

(5%) Performs other duties as assigned.

Experience:

• 7 years of full-time experience as a Business Analyst or Advanced Systems Administrator
• Experience with Process Workflow Analytics, Eliciting Requirements, UAT or SQL is preferred.

What We Offer

• Work on a highly innovative team with cutting edge technology
• Great opportunity to make a big impact and take ownership on technology initiatives
• Altruistic work
• Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance and more!

Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

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