Job Description

MSP AR Specialists are responsible for proactively tracking and resolving outstanding payment issues, as well as completing aging reports in a timely manner. The specialist will work directly with external customers and internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of balances becoming uncollectible. Responsibilities also include reconciling quarterly accounting items to ensure the company remains in good standing, supporting risk mitigation efforts, and collaborating with the business to reduce sales adjustments. In addition to these core duties, the MSP AR Specialist should be prepared to lead calls with both internal and external partners, especially for escalated issues. This includes setting clear agendas, facilitating productive discussions, and ensuring follow-up actions are documented and completed. The specialist will be expected to use and understand external customers systems, analyze data to positively impact the Revenue Department, and drive process improvements through effective communication and leadership.

What you will do

• Track and resolve outstanding payment issues, ensuring timely and accurate completion of aging reports.

• Work directly with external customers and internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of balances becoming uncollectible.

• Reconcile quarterly accounting items to help ensure the company remains in good standing.

• Support risk mitigation efforts and collaborate with the business to reduce sales adjustments.

• Use and understand external customers systems, analyzing data to positively impact the Revenue Department.

• Lead calls with internal and external partners for escalated issues, including setting clear agendas, facilitating productive discussions, and ensuring follow-up actions are documented and completed.

• Build relationships with external customers and internal partners to help ensure timely payments.

• Work directly with our sales and invoicing counterparts to ensure account set up is accurate.

• Meet and/or exceed quarterly call goals to customers to collect on past due amounts.

• Prepare and analyze aging reports for external customers and internal partners.

• Be prepared and proactive to provide updates for accounts that have been identified by management to carry the most risk.

• Updating and working with billing counterpart when inaccuracies are identified.

• Looking into and researching customer account details, which include non-payments, delayed payments, and other irregularities to mitigate risk.

• Ensure timely application of payments made by all external customers that fall within your current portfolio.

What you will need to Succeed

Typically Required:

• Bachelor’s Degree or relative professional experience not required but preferred

• Strong Excel Skills

• Attention to Detail, Deadline-Oriented, Time Management, Data Entry Management, General Math Skills

• Strong organization skills with a keen ability to prioritize and multi-task

• Strong ability to collaborate with others

• Confidence in your abilities and desire for continued growth

• Curiosity around process improvements

• Strong communication skills both written and verbal

• Hard work and High Character above all else

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