Job Description

About Our Company:

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.

General Position Summary:

Maintain the daily Store Maintenance requests and facilitate repairs as needed to keep our retail stores open and operational for driving sales. Implement Cost Tracking to sustain company budget objectives.

Principle Duties and Responsibilities:

• Maintain the new store maintenance requests as they’re submitted, receive, and assign to vendors.
• Tracking of daily on demand work orders, ensure jobs are completed in a timely fashion.
• Hold vendors accountable by controlling the Not to Exceeds and project approvals.
• Close out projects by properly accounting for data tracking in Salesforce.
• Problem solving with external teammates to verify appropriate actions is necessary.
• Shared responsibility for creating new stores in company systems D365 for new construction projects.
• Shared management of newly created utility accounts for new construction projects
• Highly involved planning of the company’s Flagship location maintenance programs
• Processing of daily invoices to ensure the data is accurately captured in Think LP/Salesforce.
• Cross functional training across construction and real estate departments
• Oversee Preventative Maintenance programs for HVAC, PEST, FIRE SAFETY, and Cleanings.
• Governance of vendor partnerships, management, relationships, and contract negotiations
• Conduit arm for internal/external Operations Teammates as it pertains to store maintenance.
• Work with Finance teammates monthly to track budget vs. spending plan.
• Support Field Teammates in customer service aspect and react to high priority issues.
• Requires some after-hours coverage, including emergencies on weekends.

Job Required Knowledge, Skills and Education:

• 2-3 year’s experience in related field in commercial or retail
• 4 year degree a plus but not required
• Efficient in Microsoft programs like Excel, Word, Office, D365

Preferred Job Knowledge, Skills and Education:

• Certifications in HVAC a plus but not required.
• Some knowledge of general repairs in plumbing, electrical, and handyman

In Order to be Successful in this Role:

• Desired prior work environment experience (fast paced), proficiency in processes, positive mindset, great work ethic, excellent communicator, proficiency in Excel.

Physical/ Travel Requirements:

• In order to perform the essential functions of this job, an employee must be able to meet the following physical demands: While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception
• This position requires less than 20% travel

Reports to:

• Director of Store Planning

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