Remote Live Chat Agent Work From Home Job at Game Day USA, Naperville, IL

OGpFL0RGMnNCNXE1ZTRrc2dRQ1hqaTAx
  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are seeking a friendly, detail-oriented Remote Live Chat Agent to provide real-time customer support through online chat. You will be responsible for answering customer inquiries, resolving issues, and ensuring a positive customer experience—all from the comfort of your home.
This role is ideal for someone who communicates clearly, types quickly, and enjoys helping people.

Key Responsibilities

  • Respond to customer questions via live chat in a timely and professional manner.
  • Provide accurate information about products, services, policies, and troubleshooting steps.
  • Resolve issues or escalate complex inquiries to the appropriate team.
  • Maintain, log, and update customer information within the system.
  • Follow communication guidelines and brand tone consistently.
  • Stay knowledgeable about product updates and company procedures.
  • Meet performance goals such as response time, customer satisfaction, and accuracy.

Required Qualifications

  • Strong written communication and problem-solving skills.
  • Ability to type 45+ words per minute with accuracy (or meet company typing requirements).
  • Reliable high-speed internet and a quiet work environment.
  • Ability to multitask and manage multiple chat conversations at once.
  • Customer service experience preferred but not required.
  • Comfortable using chat platforms, CRM tools, and basic computer applications.

Preferred Qualifications

  • Previous experience as a chat agent, customer support specialist, or call center representative.
  • Familiarity with help desk software such as Zendesk, Intercom, Freshdesk, or LiveChat.
  • Basic troubleshooting knowledge for online services or consumer products.

What We Offer

  • 100% remote work—no commute.
  • Flexible scheduling (day, night, or weekend shifts depending on availability).
  • Competitive hourly pay or salary.
  • Paid training to help you succeed.
  • Opportunities for growth within customer support or other departments.
    • Supportive, people-first company culture.

Job Tags

Hourly pay, Full time, Part time, Remote work, Work from home, Flexible hours, Night shift, Weekend work, Day shift,

Similar Jobs

California Highway Patrol

Motor Carrier Specialist I Job at California Highway Patrol

 ...Job Description and Duties Under general supervision, audit records of motor carriers of passengers and property for compliance with the California Highway Patrol administrative regulations relating to safety, maintenance, and operational practices; perform in-depth... 

MacroAir Fans

Production Assembly Technicians Job at MacroAir Fans

 ...Production Assembly Technician Fort Worth, TX MacroAir is hiring several Production Assembly Technicians to join our Texas manufacturing team. This is an assembly-first role focused on building high-quality fan products and sub-assemblies, with occasional support... 

Clean Harbors

OTR Tanker/ Vac Class A Driver Job at Clean Harbors

 ...Harbors is looking for a Regional/ OTR Class A Tanke/Vac Driver to join their safety-conscious team in Cincinnati, OH. This...  ...to cross-train on other lines of business, ex: vans/transport tankers/ end dumps. Expect 10-14 days out but could be regional at times... 

US Tsubaki Automotive, LLC

Production Supervisor - 2nd Shift Job at US Tsubaki Automotive, LLC

 ...responsibilities of this job are included but not limited to this job description other tasks may be assigned and expected to be performed. Shift Supervisors are responsible for directing, coordinating, training, coaching, and supervising the daily activities of assigned... 

The TJX Companies, Inc.

District Loss Prevention Manager Job at The TJX Companies, Inc.

 ...mind to look at things differently! Lead 7-12 Loss Prevention Associates of different levels. Conduct and resolve theft investigations; identify and resolve shrink control deficiencies. Partner with district and store management to identify shrink priorities...