Remote Live Chat Agent Job at Londono Realty Group Inc., Baltimore, MD

OGpNeERWcXNCWmkyZW9nbGhBYVZpeTQ1NFE9PQ==
  • Londono Realty Group Inc.
  • Baltimore, MD

Job Description

Job Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Job location: Remote ( United States ).

Chat Agent Duties And Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements And Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Remote work, Flexible hours, Afternoon shift,

Similar Jobs

Activate Inc.

Associate Creative Director Job at Activate Inc.

 ...Associate Creative Director Company Overview: At Activate, we are renowned for crafting extraordinary experiences that make...  ...walkthroughs to ensure visual fidelity and brand integrity. Consult on experiential kit design and packaging strategy for high-impact... 

Ocean Casino Resort

Valet Attendant- Parking Operations- Part Time Job at Ocean Casino Resort

 ...About the Role The Valet Attendant is responsible for parking and retrieving customer vehicles in a courteous, safe and efficient manner. Position...  ...s vehicles in a safe and prompt manner. Open hotel main doors and provide any necessary assistance. Surveys... 

Stratos Acquisitions

Sports Minded Sales Representative Job at Stratos Acquisitions

 ...for individuals looking to start a career in sales and grow within a supportive, performance-driven environment. No prior sales experience is required we provide comprehensive training and mentorship. In this position, our next Sales Representatives will handle... 

NAPA Management Services Corporation

CRNA - Riverside Hampton Surgery Center - Full Time Job at NAPA Management Services Corporation

Position Title: CRNA - Riverside Hampton Surgery Center - Full Time Location: Hampton, VA US Position Type: Full time Job ID: JR2093 Opening for CRNA with Riverside Hampton Surgery Center in Hampton, VA, a vacation and convention...

Pacific Summit Energy LLC

Sales Marketing Manager Job at Pacific Summit Energy LLC

 ...Global EACs Desk. This position is responsible for developing and managing corporate relationships, executing new transactions of U.S....  ...Director of the Global EACs Desk, the position will lead the desks sales and marketing activities for U.S. RECs, working in close...