AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking people to help lead the journey.
The Customer Success Manager Team Lead is a strategic, hands-on role responsible for managing and guiding a team of Customer Success Managers (CSMs). This position plays a vital role in scaling our customer success function and ensuring top-tier service delivery, with a focus on client retention, growth, and satisfaction. Additionally, this leader will foster team development, support strategic initiatives, and contribute to the future vision of AssetWatch’s customer success journey.
Team Management & Leadership
Cross-Functional Collaboration
Process Improvement
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
#LI-Remote
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