Job Description

Leading writer of Property & Casualty Reinsurance seeking a strategic Operations Project Manager in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I’ve worked with. Their global team shares a passion for solving their customers’ problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.

This is a 4 day per week in office position (with a flex work from home day) located in midtown Manhattan very close to all major transportation hubs.

For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They’re experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.

About the Position

Reporting to the SVP Group Head of Operations, the Operations Project Manager will play a pivotal role in collaborating with and coordinating the Operations team aimed at achieving impactful business outcomes. This individual will support strategic initiatives, communications, and team requirements for global Operations teams and to other departments. The individual is structured and trained in professional standards to provide oversight and drive results for the team.

This is NOT a PMO / Scrum Master type project management role. This role will coordinate and manage cross team communications, multiple concurrent workstreams, mapping and streamlining operational processes, overseeing strategic plans and operational objectives and driving operational process improvements.

Principal Accountabilities

• Process Improvements: Identify areas of Operational improvement across various functions and propose data drive solutions to streamline processes and enhance efficiency and effectiveness.
• Strategic planning: Oversee the development of long-term plans to support the department and company's objectives, supporting successful execution, under the guidance of senior leadership and department head
• Overseeing daily operations: Manage and supervise the day-to-day activities of the global Operations team to ensure productivity and quality.
• Team coordination: Foster collaboration and communication between Operations teams and other departments to achieve organizational goals.
• Performance Monitoring: Conduct Analysis on critical KPIs to understand end to end metrics. Track team KPIs and SLAs, performance, support training initiatives, and collaborate to improve productivity.
• Budget management: Assess and analyze departmental budgets.
• Communication: Assist and support communications across the team to executives
• Collaborate: Serve as liaison with the business/IT change team, Operations managers, providing team coordination, project updates, and planning.
• Stakeholder Engagement: Develop and build relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with the Group Head of Operations and managers on projects
• Other Responsibilities:
• Assist the human resources department with new hires, including documentation and onboarding, and collaborate to address and resolve all employee concerns
• Oversee daily operations in collaboration with the Group Head of Operations and managers, and perform administrative tasks such as managing calendars, generating correspondence, planning and coordinating meetings
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications

Qualifications:

• 5+ years of experience in a similar role
• Bachelor’s degree (or equivalent experience) in business administration or similar field. Consulting experience, with a focus on operations management, an asset.
• Experience in organizing and directing multiple teams and departments, including project coordination
• Experience in planning and leading strategic initiatives
• Effective and proactive communication with stakeholders and team members.
• Strong leadership, problem-solving, and communication skills.
• Ability to manage budgets, analyze data, and implement strategic plans
• Proficiency in assessing and improving processes.
• Ability to identify and address potential issues to maximize efficiency
• Strong project-reporting skills, with focus on interdepartmental communications
• Proven track record of successfully managing complex projects and initiatives.
• Strong leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant software.

Leadership Competencies & Values:

• Impact : Sets objectives, delivers results, and implements policies/operational targets with direct impact on the department or individual work outcomes
• Execution : Proactively identifies actions needed to achieve objectives, effectively balancing tactical pressures with broader implications and downstream impact
• Communication : Shares relevant information in a timely manner with stakeholders and conveys points of view in a way that influences opinions and demonstrates flexibility
• Client and solutions focus : Identifies process opportunities that enhance the internal experience and outcomes
• Innovation : Stretches self and others to think differently and innovatively, drawing upon multiple sources for ideas and inspiration
• Learning mindset : Seeks out and explores new assignments, exposure, or challenges to enhance technical skills
• Values : Exemplifies and champions the firm’s core values of Focus, Respect, Integrity, Precision, Passion

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