Job Description

Location: Carlsbad, CA (Hybrid)

Job Type: FULL-TIME

Pay rate: DOE

Length: Permanent

GLDS is seeking a mid-level Product Manager with a strong sense of ownership, a collaborative spirit, and a bias toward action. This role goes beyond backlog management — it’s about being a responsive, communicative partner across the business. You’ll work closely with development, engage directly with customers, and provide consistent, transparent communication across teams.

We’re looking for someone who ensures visibility into what’s being considered, what’s being built, and what’s not, and why. If you value clarity, build trust through follow-through, and deliver value through thoughtful prioritization, we want to hear from you.

What You’ll Do

• Work closely with engineering to define, refine, and deliver high-quality product updates that are feasible, valuable, and on time. A strong sense of accountability, and a genuine respect for how your input impacts engineering, is essential.
• Maintain engagement with both development and customer-facing teams — balancing product vision with technical and operational realities.
• Communicate early and often with stakeholders. Acknowledge every request, provide updates, and follow through, even when the answer is “not now.”
• Engage directly with customers and internal users to understand their needs, pain points, and success criteria.
• Translate business needs into clear, actionable product requirements, user stories, and documentation.
• Champion a solution mindset — not just the “what” but the “how” — ensuring customer outcomes remain the driving force behind priorities.
• Act as a gatekeeper for development resources without being a bottleneck. You’ll be expected to filter, respond to, and follow up on all requests, and communicate decisions with clarity and empathy.

What You’ll Bring

• 2–5 years of product management experience, ideally with a B2B SaaS platform or within the broadband/telecom industry.
• Demonstrable experience with ChatGPT, or other similar AI tools.
• Proven ability to collaborate closely with developers while respecting technology, time and capacity.
• Excellent communication and follow-through with both technical and non-technical audiences. Expect to be in front of customers and even on stage.
• Strong prioritization skills and the ability to push back on customers requests constructively — balancing long-term strategy with day-to-day urgency.
• A confident, clear presence with customers — capable of earning trust and leading conversations with credibility.
• Bachelor’s degree in a relevant technical or business discipline, or equivalent experience.

Work Model

This is a hybrid role based in Carlsbad, CA . Expect to be in-office three days per week, with remote flexibility two days per week.

What We Offer

• Supportive, “family-style” company culture
• Business casual work environment
• Beautiful office space minutes from the beach
• Stocked kitchen
• Company-subsidized health insurance
• IRA retirement plan with company match
• Paid vacation, sick leave, and company holidays

What to Expect

Qualified candidates will complete a phone screening, virtual interview, and final in-person interview in our Carlsbad office. References will be requested.

GLDS is an equal opportunity employer.

This position is open to U.S. citizens or those authorized to work in the U.S. GLDS does not offer visa sponsorship at this time.

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