Phone and Chat Specialist Job at Five Star Call Centers, Remote

OXpRL0IxU3BCcEN4ZTRVaGp3Q1ZqaXc5NEE9PQ==
  • Five Star Call Centers
  • Remote

Job Description

Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts.  Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Manage multiple chat channels at one time 
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Perform Data Entry and Customer Service skills
  • Be able to navigate on-line efficiently
  • Work requests/records received for those requesting to sign up for a shift
  • Identify customers' needs, research to see if request has credentials needed
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
  • Work hours - Shift 8:00am-8:00pm (EST) Work Days - Mon-Fri and rotating weekends
  • Paid Training - 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required. 
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.   Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Remote job, Shift work, Night shift,

Similar Jobs

Sunbelt Rentals, Inc.

Outside Sales Representative Job at Sunbelt Rentals, Inc.

 ...Outside Sales Representative HVAC & Commercial As an Outside Sales Representative for Sunbelt Rentals Climate Control Service, you...  ...In addition to cultivating existing accounts and developing new ones, you will work closely with our General Tool Division and other... 

Newmark

Senior Insurance Associate Job at Newmark

 ...experienced Loan Servicing professional who will partner with our Insurance Servicing and Loan Administration departments. The individual...  ...to completion working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties... 

Central Point Partners

Salesforce Lead Developer (no direct reports/SME) Job at Central Point Partners

 ...area for a large client. Because this is a Contract to Hire position only GCs and USCs. This position is Hybrid (4 Days remote/work from home)! Only candidates who are local to Columbus, Oh will be considered. Salesforce Lead Developer (no direct... 

Cutter & Buck

Embroidery Finisher for Peak Job at Cutter & Buck

Our Vision: Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves. Our Mission: Our objective is to be the world's best sportswear supplier for retailers...

Invesco

Summer 2026 Finance Intern FP&A Job at Invesco

 ...wellbeing benefits Job Description Finance Intern Financial Planning & Analysis (FP&A...  ...and Analysis Spend an unforgettable summer at Invesco alongside a select group of driven students. Our 10-week Summer Internship Program offers you the opportunity to work...