Job Description

Pharmacy Technician - Job Summary

This role supports the efficient and accurate operation of the Micro-fulfillment Center (MFC) by assisting in the training and guidance of team members under the direct supervision of a Group Supervisor Pharmacist. The Pharmacy Technician ensures compliance with state and federal regulations, company policies, and procedures while utilizing pharmacy systems to process prescriptions and manage inventory. This position also focuses on delivering a positive customer experience by resolving prescription-related issues and fostering strong relationships with both customers and team members.

Key Responsibilities:

• Prescription Processing and System Operation: Operates pharmacy systems to accurately enter patient and drug information, process prescriptions, and retrieve necessary data.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, ensuring accuracy and checking for potential drug interactions.
• Assists and coaches pharmacy technicians and Fulfillment Specialists in the effective use of pharmacy systems and processes.
• Team Support and Training: Assists in the training of team members under the direct supervision of the Group Supervisor Pharmacist, ensuring adherence to established protocols.
• Models and shares best practices for delivering a positive customer experience, including interpersonal skills and company service traits.
• Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools to optimize efficiency.
• Customer Service and Issue Resolution: Ensures timely processing of prescriptions for pharmacies served by the MFC.
• Resolves store issues related to prescription requests to maintain a positive customer experience.
• Develops and maintains strong relationships with customers and team members.
• Inventory Management: Leads inventory management activities, including ordering, unpacking, sorting, checking, and storing pharmaceutical shipments.
• Maintains knowledge of company asset protection techniques and files claims for inventory discrepancies.
• Compliance and Quality : Assists in the practice of pharmacy in accordance with state and federal regulations, and company policies.
• Adheres to the company's Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Reports prescription errors immediately to the pharmacist on duty and follows company procedures for quality improvement.
• Operational Support: Assists the Group Supervisor Pharmacist in scheduling and maintaining workflow.
• Assists with maintaining the cleanliness and organization of the MFC.
• Assists the Group Supervisor Pharmacist and site Pharmacists in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data. 1

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