Our client in the pharmaceutical industry is seeking a Customer Service Representative/Account Manager to join their team in Spartanburg.

Responsibilities:

Assist customers by performing price checks and helping them locate missing items.
Engage with customers to ensure all data is accurate and complete.
Utilize computer terminals to retrieve and process customer information, or refer to resources such as The American Drug Index to address customer inquiries about pricing, product availability, and shipping timelines.
Collaborate with colleagues within the same department or other departments to gather accurate information for customers.
Communicate with the Buying Department or suppliers to obtain details that could not be acquired through other methods (e.g., release dates for new products).
Reach out to the relevant department or supervisor to track lost or delayed shipments.
Contact other customers to retrieve merchandise that may have been mistakenly placed in the wrong location.
Handle all aspects of billing and credit processes.

Qualifications:

Compensation & Benefits:

$18/hour with a $0.50 increase every 3 months that goals are achieved (max out at $20/hour)
4 weeks of PTO, 5 sick days, 6 paid holidays plus two floating holidays

Schedule: Monday through Friday, 9am to 6pm

Holiday work, Monday to Friday,