Job Description

Our client in the pharmaceutical industry is seeking a Customer Service Representative/Account Manager to join their team in Spartanburg.

Responsibilities:

• Assist customers by performing price checks and helping them locate missing items.
• Engage with customers to ensure all data is accurate and complete.
• Utilize computer terminals to retrieve and process customer information, or refer to resources such as The American Drug Index to address customer inquiries about pricing, product availability, and shipping timelines.
• Collaborate with colleagues within the same department or other departments to gather accurate information for customers.
• Communicate with the Buying Department or suppliers to obtain details that could not be acquired through other methods (e.g., release dates for new products).
• Reach out to the relevant department or supervisor to track lost or delayed shipments.
• Contact other customers to retrieve merchandise that may have been mistakenly placed in the wrong location.
• Handle all aspects of billing and credit processes.

Qualifications:

• Pharmacy Technician Certificate Required
• Previous experience working with customers is ideal

Compensation & Benefits:

• $18/hour with a $0.50 increase every 3 months that goals are achieved (max out at $20/hour)
• 4 weeks of PTO, 5 sick days, 6 paid holidays plus two floating holidays

Schedule: Monday through Friday, 9am to 6pm

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