Pharmaceutical Customer Service Rep Job at Randstad, Bedford, MA

OVRBM0NGU3JCWnV3ZllZbWdRK1NneVUxNlE9PQ==
  • Randstad
  • Bedford, MA

Job Description

We’re looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team! If you have 1-3 years of customer service experience and a passion for helping others, this is the perfect opportunity for you. In this hybrid role, you’ll enjoy the flexibility of working from home two days a week, while collaborating in the office three days a week. With a Monday to Friday schedule from 9:00 AM to 6:00 PM EST, you’ll have the chance to engage with customers and make a real impact. We're seeking a problem-solver with excellent communication skills who thrives in a fast-paced environment and is committed to delivering outstanding service. Join us and be part of a team that values growth, collaboration, and excellence in customer support!

Key Responsibilities/Essential Functions

Customer Account Management

  • Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
  • Set up new customer accounts and maintain accurate records to facilitate smooth transactions.
  • Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
  • Support accounts receivable activities and ensure documentation accuracy for all transactions.

Order Processing and Fulfillment

  • Accurately process and monitor product orders using various systems, ensuring timely delivery and adherence to customer requirements.
  • Determine appropriate facilities to fulfill orders by evaluating factors such as proximity, production schedules, and product decay rates.
  • Communicate effectively with customers regarding order status, production schedules, and any potential delays, providing alternative solutions as needed.

Issue Resolution and Escalation

  • Proactively resolve issues related to manufacturing or delivery that may impact customers, ensuring continuity of care for patients.
  • Investigate and resolve service failures, billing errors, and other complaints, coordinating with management for resolution.

Compliance and Quality Assurance

  • Manage compliance requirements, including quality control and reporting of adverse events, to uphold regulatory standards.
  • Ensure all activities align with quality assurance protocols and regulatory requirements.
  • Demonstrate strong commitment to safety and adhere to all company safety protocols and values.

Collaboration and Teamwork

  • Collaborate with internal and external teams to ensure seamless order completion, invoicing accuracy, and customer satisfaction.
  • Partner with the sales team to provide account support, share insights, and assist with promotions or special initiatives.
  • Participate in team initiatives, training sessions, and improvement projects to drive excellence in customer service operations.
  • Communicate with diverse stakeholders, including doctors, technicians, and purchasing agents, tailoring support to their specific needs.

Technology and Systems Management

  • Utilize multiple software systems (ERP, CRM, and third-party tools) to manage customer orders and account history effectively.

Basic Qualifications

  • 3+ years in a customer-facing role, preferably in healthcare, pharmaceutical, or technical industries
  • Strong communication skills, both written and verbal, with the ability to effectively engage and educate customers.
  • Proven problem-solving abilities and experience managing customer inquiries efficiently.
  • Proficiency with ERP, CRM, or similar order management systems.
  • Ability to work in a hybrid environment (3 days in-office, 2 days remote) and ensure data integrity across systems.
  • Availability to work on company-observed holidays as needed.

Other Requirements

  • Familiarity with regulatory and compliance standards in healthcare or pharmaceutical industries is preferred.
  • Availability to work occasional extended hours during peak periods or in case of urgent customer needs.
  • Ability to participate in training, team initiatives, and process improvement projects.
  • Commitment to safety protocols and company values.

Job Tags

Work at office, Remote work, Monday to Friday, 2 days per week, 3 days per week,

Similar Jobs

Huntington Learning Center

Math Tutor Job at Huntington Learning Center

 ...goal test scores, and moving to the front of the class academically. After a paid training period, you will spend your time teaching and making a difference in childrens lives. We provide the curriculum and develop individualized programs for each student. The... 

General Council of the Assemblies of God

Administrative Coordinator/Editorial Assistant Job at General Council of the Assemblies of God

Assist with editing and preparation of all publication materials. Contributing writer for WorldView magazine, PE News, Primeline magazine, printed and video promotions. Coordinate, write, and edit the web content for WorldView, annual theme and AGWM websites.... 

CR of Maryland

Real Estate Acquisitions Specialist - Inside Sales Job at CR of Maryland

 ...is looking to hire a full-time Acquisitions Specialist to help us purchase more homes throughout the region. This is a phone-based sales role focused on speaking with motivated homeowners who are interested in selling. Youll use our proven system to guide conversations... 

Premier Brands Group Holdings

Colorist, Kasper Wholesale Apparel Job at Premier Brands Group Holdings

 ...Premier Brands Group is comprised of three distinct businesses that create top-tier brands for the discerning consumer. An apparel industry leader for 30+ years, The Kasper Group has remained committed to excellence in offering iconic brands and relevant womenswear... 

Texas Attorney General

Assistant Attorney General II | Law Enforcement Defense (Constitutional Law) Job at Texas Attorney General

****PLEASE NOTE THIS APPLICATION IS EXPRESSING INTEREST IN THIS ROLE AND NOT A FORMAL APPLICATION***** GENERAL DESCRIPTION The Law Enforcement Defense Divisions (LEDD) diverse docket consists of highly complex and high-profile cases, with a heavy emphasis on constitutional...